Family Help Practitioner

Milton-Keynes-Council; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave (28 days + bank holidays)

Local Government Pension Scheme

Family friendly policies

Health benefits programme

Bike purchase scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Family Help Practitioner to join our Children’s Services team. Based in a Family Help Hub, you will work directly with children and families helping them achieve positive, lasting changes.

You will support families with medium to high levels of need, identify challenges early, and put in place plans to improve outcomes for children. This is a site-based role with potential for some home-working.

Qualifications

• Has a Level three qualification or equivalent experience.
• Understands safeguarding and legislative framework for working with children and families.
• Communicates clearly and can build strong, trusting relationships.
• Works well as part of a multi-agency team.
• Can assess needs, solve problems and develop effective support plans.
• Is organised, self-motivated and able to manage a varied workload.
• Can write clear records and use systems confidently.

Responsibilities

• Work within a multi-disciplinary Family Help Hub to build trusted relationships with families.
• Carry out assessments to understand the needs and risks for children and families.
• Develop and deliver tailored support and intervention plans.
• Manage a caseload of families with medium to high levels of need.
• Maintain accurate records and produce clear, high-quality reports.
• Work closely with partner agencies to deliver joined-up support.
• Deliver parenting programmes to support confidence and behaviour management.
• Complete regular visits and monitor progress against plans.

Skills

Clear communication

Multi-agency teamwork

Needs assessment

Organisation

Record keeping

Writing records & systems

Education

Level three qualification

Tools

Case management systems

Job description

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

20/09/2026

Job Category:

Children's Services

Service Area:

Children's Services- Children's and Families Management

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Roles are either ‘site based’ or ‘home based’.

Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.

Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.

The working arrangement for each role is set by the manager, based on service requirements.

Job Introduction

We’re recruiting a part-time and full-time Family Help Practitioner to join our Children’s Services team at Milton Keynes City Council.

You’ll be based in a Family Help Hub, working directly with children and families who need support. This is a rewarding, front-line role where you’ll build strong relationships, act as a consistent point of contact, and help families make positive and lasting changes.

At Milton Keynes City Council, we aim to make a real difference every day. We deliver over 200 services to our communities and are committed to creating cleaner, safer communities, tackling inequalities, and supporting families to thrive. Our colleagues work together as one council, supporting each other to achieve the best outcomes for residents.

In this role, you’ll support families with medium to high levels of need, helping to identify challenges early and putting plans in place to improve outcomes for children.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 28th September 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

• Work within a multi-disciplinary Family Help Hub to build trusted relationships with families
• Carry out assessments to understand the needs and risks for children and families
• Develop and deliver tailored support and intervention plans
• Manage a caseload of families with medium to high levels of need
• Maintain accurate records and produce clear, high-quality reports
• Work closely with partner agencies to deliver joined-up support
• Deliver parenting programmes to support confidence and behaviour management
• Complete regular visits and monitor progress against plans

Ideal Candidate

• Has a relevant Level three qualification or equivalent experience
• Understands the safeguarding and legislative framework for working with children and families
• Communicates clearly and can build strong, trusting relationships
• Works well as part of a multi-agency team
• Can assess needs, solve problems and develop effective support plans
• Is organised, self‑motivated and able to manage a varied workload
• Can write clear records and use systems confidently

Full UK Driving Licence and access to a vehicle

To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.

As part of the pre-employment checks, should you be offered the role, we’ll carry out an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service).

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.