Family Help Key Worker: Practical, Compassionate Family Support

Dudley Metropolitan Borough Council; Walsall; On-site; GBP 32,000 - 34,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking committed Family Help Key Workers to join Children's Social Care across Walsall locality. You will provide intensive, practical and relationship-based support to families with children aged 0–19 (or up to 25 with SEND) to help them thrive.

The role focuses on early intervention, safeguarding, and collaborative working with health, education and community partners. A fixed-term contract runs until March 2028, with a competitive local salary.

Qualifications

• Experience in SEND or related children and family support contexts.
• Understanding of adolescence and wellbeing challenges.
• Strong communication and ability to work in a multi-disciplinary team.

Responsibilities

• Build positive, trusting relationships with children, young people, parents and carers.
• Provide practical and emotional support that is strengths-based, solution-focused and responsive to family need.
• Work directly with families through one-to-one support, outreach, group work, or parenting interventions.
• Support families to engage with plans, appointments and services, helping to reduce barriers and improve outcomes.
• Work collaboratively with Family Help, health, education, social care, voluntary and community sector partners and other local services.
• Promote safeguarding, equality, diversity, inclusion and culturally responsive practice in all aspects of the role.
• Recognise the impact of invisible needs, contextual challenges, additional needs and SEND on children's experiences, family life and engagement with support.

Skills

Empathy

Communication

Multi-disciplinary teamwork

Independent working

Safeguarding

Equality & inclusion

Job description

Dudley Metropolitan Borough Council is seeking committed Family Help Key Workers to join Children's Social Care across Walsall locality. You will provide intensive, practical and relationship-based support to families with children aged 0–19 (or up to 25 with SEND) to help them thrive.

The role focuses on early intervention, safeguarding, and collaborative working with health, education and community partners. A fixed-term contract runs until March 2028, with a competitive local salary.