Family Help Engagement Officer-CMB2773e

Cumberland Council; England; On-site; GBP 36,000 - 37,000; Full time

Job summary

Cumberland Council is seeking a Family Hub Engagement Officer to promote Cumberland Family Hubs and ensure families know how to access and shape the support available to them.

You will lead campaigns, create content for social media and digital channels, coordinate events and gather feedback from families to help continuously improve services across Cumberland Family Hubs.

Responsibilities

• Lead engaging campaigns to promote Cumberland Family Hubs.
• Create content for social media and digital channels.
• Coordinate events and gather feedback from families to shape services.
• Build relationships with Family Hub teams, partner organisations and the Council's communications teams.

Job description

About This Opportunity

Are you a creative communicator who is passionate about making a difference for children, young people and families? As a Family Hub Engagement Officer, you'll play a key role in promoting Cumberland's Family Hubs and ensuring families know about, access and help shape the support available to them.

Working closely with Family Hub teams, partner organisations and the Council's communications teams, you'll lead engaging campaigns, create content for social media and digital channels, coordinate events, and gather feedback from families and communities to help continuously improve services.

This is an exciting opportunity for someone who enjoys building relationships, developing innovative engagement activities and using communications to create positive impact. You'll help ensure families are informed, connected and supported, contributing to the delivery of Cumberland's Best Start in Life offer.

Salary: £35,570 to £36,581 per annum

Hours: 37 hours per week

Location: Across Cumberland Family Hubs

Contract: Permanent

Who We're Looking For

We're looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We're also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Katie Clarke by email at [e-mail].

DBS Checks

This role requires a DBS check. The level of check for this role is: Enhanced DBS check with a Children's Barred List check.

Please note this role involves working in regulated activity with Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Leader and also an Age Friendly Employer - to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs.

Application and Interview information

• Closing date: 20th November 2026
• Interview date:07th December 2026

Please Read The Supporting Information

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council