Family Help Assistant

Cheshire East Council; Nantwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

Cheshire East Council is looking for a dedicated Family Help Assistant passionate about supporting families. In this role, you will facilitate timely interventions and programs aimed at improving family outcomes. You will work with children's services to provide targeted support, ensuring children's voices are included in the process. This position offers a fulfilling opportunity to make a meaningful impact in the community and contribute to the council's success.

Qualifications

• Experienced in working with families and children in support services.
• Strong understanding of safeguarding and family dynamics.
• Good record-keeping and case management skills.

Responsibilities

• Plan and deliver support in line with the Family Help Framework.
• Conduct holistic assessments and maintain accurate case records.
• Collaborate with other agencies to ensure effective service delivery.

Skills

Communication

Problem Solving

Collaboration

Empathy

Education

Relevant qualifications in social work or family support

Job description

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Are you passionate about making a difference in the lives of families and children? Join our dedicated team at Cheshire East Council as a Family Help Assistant. In this role, you will work in partnership across a range of early help and prevention services, ensuring families receive effective support at the right time to reduce the need for more acute and statutory services. We have one role available covering the north of the borough.

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we offer a wide range of challenging and rewarding career opportunities.

At Cheshire East Council, we are committed to a brighter future – together. Our workplace culture provides a shared purpose, a well-led organization with valued people succeeding as one team to deliver the best service for our communities.

If you want to be part of our award-winning council, contribute to our success, and have the drive to innovate, we encourage you to apply. We are an equal opportunities employer and value diversity in our workforce.

Role Overview:

• Enable families to receive timely interventions across the 0-19 age range, planning, delivering, and reviewing support as per the Family Help Framework.
• Support the setup and delivery of evidence-based programmes to improve family outcomes.
• Undertake holistic assessments of family situations and plan, deliver, and review support programs, prioritizing vulnerable children and hard-to-reach families.
• Maintain accurate records in the case management system for audit, information sharing, and reporting.
• Work collaboratively with children’s services and other agencies to deliver targeted, coordinated programmes.
• Identify and support families facing difficulties, sharing insights with line managers to monitor and evaluate services.
• Ensure active involvement of parents, carers, and children’s voices in all interactions.
• Comply with statutory, departmental, and safeguarding policies to ensure children’s safety.
• Engage young people across services to re-engage them with provision and support.

If you require further information, please contact Kathryn Battams at 07773 227942.

Interviews are scheduled for the week commencing 17th and 18th July 2025.

Cheshire East Council is committed to safeguarding children and vulnerable adults. Disclosure of any relevant convictions is required during the application process, as per our safeguarding policies.

Please check your email regularly for updates regarding your application. If you do not hear from us within 4 weeks after the closing date, you may not have been shortlisted, but we encourage you to apply again.

Quote the job reference number in all correspondence.