Family Help Assistant

Cheshire East Council; Crewe; On-site; GBP 40,000 - 60,000; Full time

Job summary

Cheshire East Council is seeking a dedicated Family Help Assistant passionate about supporting families and children. This permanent position involves working across early help services to provide timely interventions, ensure compliance with standards, and collaborate with various agencies. The ideal candidate will have experience in family support, strong communication skills, and a commitment to safeguarding.

Qualifications

• Experience in child and family services.
• Ability to engage with vulnerable communities.
• Understanding of safeguarding policies.

Responsibilities

• Plan, deliver, and review interventions for families.
• Support the setup and delivery of evidence-based programmes.
• Maintain records compliant with audit standards.

Skills

Effective communication

Supporting families

Holistic assessment

Collaboration with agencies

Job description

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Family Help Assistant

Are you passionate about making a difference in the lives of families and children? Join our dedicated team at Cheshire East Council as a Family Help Assistant. In this role, you will work in partnership across a range of early help and prevention services, ensuring families receive effective support at the right time to reduce the need for more acute and statutory services. We have one role available covering the north of the borough.

Organisation: Cheshire East Council

Location: Alsager, Sandbach, Crewe, Middlewich, Nantwich

Job Category: Children and Young People Services

Grade: CEC NJC - Grade 5

Salary Range: Min £25,584 - Max £27,269 per annum

Hours per week: 37

Weeks per year: 52.143

Employment Type: Permanent

Closing Date: 08/07/2025

Ref No: E3141

Documents: (PDF, 291.79kb)

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we offer a wide range of challenging and rewarding career opportunities.

At Cheshire East Council, we are committed to working for a brighter future together. Our workplace culture provides a shared purpose, a well-led organization with valued people succeeding as one team and one council to deliver the best service for our communities.

If you want to be part of our award-winning council and contribute to our ongoing success, with the flexibility and drive to enable us to innovate, and are committed to working as part of a team and striving to deliver exceptional service, we would like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities.

Role Responsibilities include:

• Enabling families to receive appropriate and timely interventions across the 0-19 age continuum, planning, delivering, and reviewing interventions following the Family Help Framework.
• Supporting the setup and delivery of evidence-based programmes to improve outcomes for families.
• Undertaking holistic low-level assessments of family situations, planning, delivering, and reviewing individual support programmes, prioritizing vulnerable children and hard-to-reach families.
• Maintaining effective, thorough, and timely records on the case management system, ensuring compliance with standards for audit, information sharing, and reporting.
• Working in partnership across children’s services and with other agencies to support targeted and coordinated programmes.
• Identifying and supporting children and families experiencing difficulties early, sharing information with line managers for monitoring and evaluation.
• Seeking and acting upon the views of service users, involving parents, carers, and children in every interaction.
• Understanding and complying with statutory requirements, policies, and procedures, including safeguarding policies to ensure safety from harm or exploitation.
• Engaging young people and parents across services to re-engage with provision/services.

For further information, contact Kathryn Battams at 07773 227942. Interviews are scheduled for the week commencing 17th and 18th July 2025.

Cheshire East Council is committed to safeguarding children and vulnerable adults. Disclosure of any relevant convictions is required during the application process.

Please check your email regularly for updates regarding your application. If you haven't heard from us within 4 weeks after the closing date, it likely means you haven't been shortlisted, but we encourage you to apply again.

Quote the job reference number in all correspondence.