Family Engagement Manager (Scale 2)

Pact; Wotton-under-Edge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A respected charity organization in Wotton-under-Edge is seeking a Family Engagement Manager to support prisoners and their families. You will lead family engagement services, ensure compliance with requirements, and manage the Visits Centre. Candidates should possess strong organizational skills, excellent customer service, and experience in multi-agency environments. This role offers an opportunity to make a meaningful impact on the lives of prisoners and their families.

Qualifications

• Ability to coordinate broad services.
• Experience in challenging multi-agency environments.
• Capacity to manage a demanding workload.

Responsibilities

• Lead the delivery of family engagement services.
• Manage the Visits Centre and its staff.
• Deliver family-focused casework services.

Skills

Excellent customer service skills

Strong organizational skills

Excellent interpersonal communication

Experience working with prisoners' families

Knowledge of safeguarding practices

Tools

IT skills

Job description

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Family Engagement Manager (Scale 2), Wotton-under-Edge

Client:

Pact

Location:

Wotton-under-Edge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

03fbb3e4a1b9

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Have you got what it takes to support prisoners, their families, and significant others?

Pact is a highly respected independent charity working across England and Wales to develop and deliver innovative services, providing practical and emotional support to prisoners’ children, families, and prisoners themselves.

About the Role:

Purpose:

To lead the delivery of Pact’s family engagement services at HMP The Verne and HMP Portland, ensuring compliance with contractual requirements, prison operational and security arrangements, and Pact’s standards and policies.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews, and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive experience.

Aims:

To promote the health and well-being of prisoners, family members, and significant others during custody and through the gate by:

• Delivering effective and responsive family support services to maintain, strengthen, and integrate positive family relationships within prisoners’ care and rehabilitation plans.
• Ensuring dignity and respect for children, families, and prisoners, involving them in service development and delivery, and promoting their health and well-being.
• Improving continuity of care and support for family members and carers, including people in custody.

About You:

To succeed, you will demonstrate the ability to coordinate broad services and have experience working with prisoners and their families in challenging multi-agency environments, both in custody and at visitor centres.

You will possess excellent customer service and IT skills, strong organizational skills, and the ability to manage a demanding workload.

You should contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practices.

Excellent interpersonal communication skills and the ability to build partnerships with a range of agencies are essential.