Family Engagement Manager (Scale 2)

Prison Advice and Care Trust; Gloucester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A respected charity in Gloucester is seeking a leader for family engagement services at HMP The Verne and HMP Portland. This role involves managing casework services and ensuring positive visitor experiences. Candidates should have strong organizational and customer service skills, along with experience working in a multi-agency environment. Applications are invited from all backgrounds, including those with criminal convictions, following risk assessment.

Qualifications

• Experience working with prisoners and their families.
• Ability to manage a demanding workload.
• Strong customer service skills.

Responsibilities

• Lead family engagement services at HMP The Verne and HMP Portland.
• Deliver family-focused casework services.
• Manage Visits Centre and staff.

Skills

Service coordination

Customer service

IT skills

Organisational skills

Interpersonal communication

Knowledge of safeguarding

Job description

Role overview

Have you got what it takes to support prisoners, their families, and significant others?

Pact is a highly respected independent charity working across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children, families, and prisoners.

About the Role:

Purpose:

• Lead the delivery of Pact’s family engagement services at HMP The Verne and HMP Portland, ensuring compliance with contractual requirements, prison operational and security arrangements, and Pact’s standards and policies.
• Deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews, and facilitating visits (both in person and online).
• Manage the Visits Centre and its staff to ensure visitors have a positive experience.

Aims:

• Promote the health and well-being of prisoners, family members, and significant others during custody and through the gate by delivering effective and responsive family support services.
• Ensure that children, families, and prisoners are treated with dignity and respect, involved in service development, and their health and well-being are promoted.
• Work to improve continuity of care and support for family members, carers, and people in custody.

About You:

• Demonstrable capacity to coordinate a broad service, with experience working with prisoners and their families in challenging multi-agency environments both in custody and visitor centres.
• Excellent customer service and IT skills.
• Strong organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice.
• Excellent interpersonal and communication skills, with ability to build partnerships with various agencies.

How to apply:

If you meet the requirements of this exciting role, please complete an application form by clicking the 'apply now' button.

Note: We reserve the right to close this vacancy early if we receive sufficient applications. Please apply early.

Other information:

• Pact is an equal opportunity employer and welcomes applications from all, including those with a criminal conviction (subject to risk assessment).
• This post is subject to a 6-month probation, identity verification, right to work in the UK, references, criminal record check, prison vetting, and DBS check. Being bankrupt or having County Court Judgments may affect vetting.
• A police certificate of good conduct may be required if residing overseas for over 12 months in the past 10 years.