Family Engagement Manager - 30hrs

Pact; Lewes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Pact is seeking a Family Engagement Manager in Lewes. In this vital role, you will support families navigating challenging circumstances while working in the prison's visitor centre. With numerous employee benefits and professional development opportunities, this role is perfect for organized individuals who excel in interpersonal communications.

Benefits

Free confidential advice and counseling service

Cycle to work scheme

Life assurance

Generous annual leave

Qualifications

• Experience working with families in challenging circumstances.
• Ability to manage a demanding workload.
• Understanding of safeguarding/child protection is a plus.

Responsibilities

• Provide support to families visiting loved ones in a prison.
• Work as part of the team in various areas including the visitor centre.
• Create a safe and welcoming environment for visitors.

Skills

Empathy

Organizational Skills

Interpersonal Skills

IT Skills

Job description

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Family Engagement Manager - 30hrs, Lewes

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Client:

Pact

Location:

Lewes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f06a11875696

Job Views:

4

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Are you a real 'people person'? Are you a quick learner who's organised and keen to help out? Well, you might just be the person we need. Read on...

As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prison's visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.

About You:

To be successful in this role you will have empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will support colleagues in Pact’s family work, have some IT skills and may even have knowledge of safeguarding/child protection. You'll be used to dealing with people from all sorts of backgrounds and working in partnership with different agencies and organisations. In short, you're a real 'people person' who will roll their sleeves up, work hard and add value to the visits centre team in any way that's needed.

What Pact Offer:

Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to Apply:

If you feel you meet the requirements of this post please complete an application form by clicking the `apply now` button.

* Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other Information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

If you have lived abroad for 12 months or more (in the past 10 years while aged 18 or over), you will need to present a certificate of good conduct from the Police Force of the country of residence.

Having a full, clean UK driving licence and vehicle would be desirable for this role.