Failsafe Officer - Excel Administration

NEC Software Solutions; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

NEC Software Solutions seeks a Failsafe Officer to oversee patient management within the Diabetic Eye Screening Programme. The role involves data oversight, stakeholder liaison, and ensuring compliance with care pathways. A strong candidate will possess excellent organizational skills and IT competency, with a minimum requirement of GCSEs in English and Maths. Enjoy a competitive benefits package, including private medical cover and a generous pension plan.

Benefits

Private Medical Cover for Employees

25 days paid holiday with options to buy/sell

4x basic salary life assurance cover

Group Pension Plan with employer contributions

Flexible benefits to suit individual needs

Qualifications

• Excellent IT skills and understanding of Microsoft Office.
• Ability to manage projects and work independently.
• 2 GCSEs in English and Maths or equivalent.

Responsibilities

• Oversee patient management and database validation.
• Provide support for booking and rearranging appointments.
• Ensure patients are in the correct pathway through auditing.

Skills

Organisational skills

Administrative skills

Problem solving

Ability to work independently

Education

Minimum of 2 GCSEs – Grades A to C in English and Maths

Tools

Microsoft Office

Job description

Come join us and make a difference in the world!

The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing.

Failsafe is essential to safe guard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders, following the policies and procedures and regularly audit for compliance.

• Creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered screening as per NDESP guidelines
• Provide telephone support for patients regarding their appointments. Booking, rearrangement and cancellation of appointments in accordance with programme requirements
• Validation and cleansing of the single collated list
• Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; not diabetic; pregnant). This will include liaising with stakeholders involved with patient care, for example: GPs, practice nurses and administrative teams, Diabetologists, Obstetricians and Paediatricians
• Liaise with key stakeholders to ensure that all patients are in the correct pathway, supported by systematic auditing and tracking
• Liaise with Hospital Eye Services to ensure patients referred, receive an initial appointment within NDESP criteria and track their status ensuring they return to the care of the DESP on discharge from the hospital eye services.

Qualifications

• Excellent IT skills and a working understanding of Microsoft Office software. Excellent organisational and administrative skills with the ability to manage projects.
• Ability to work under own initiative without close supervision, can prioritise own workload against competing priorities, use problem solving skills and maintain effectiveness sometimes under pressure.
• Minimum of 2 GSCE’s – Grades A to C in English and Maths or equivalent qualification.
• Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting, references and occupational health checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

At NEC, the health and safety of our colleagues and protection of the environment are paramount and a measure of our success. We strive to ensure a safe working environment and arrangements to support this.

Who we are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

About the company

Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.

Notice

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