Facility Services Supervisor UKI North

CHUBB; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in commercial insurance seeks a Facilities Services Supervisor in Glasgow. You will oversee facility operations, manage service providers, and support relocation projects, ensuring a high standard of service delivery for employees. Ideal candidates will have a degree in Facilities Management or equivalent experience and possess strong communication and customer service skills.

Qualifications

• Degree or equivalent experience in Facilities Management or relevant apprenticeship.
• Experience in Facility Services Coordination in offices with over 300 employees.
• Ability to build and maintain relationships with staff at all levels.

Responsibilities

• Manage performance of Facilities service providers and ensure contracts meet standards.
• Support relocation projects and manage facility-related invoices and costs.
• Supervise post room services in Glasgow office.

Skills

Communication

Interpersonal Skills

Customer Service

Detail Orientation

Digital Literacy

Education

Degree in Facilities Management or equivalent experience

Tools

Excel

PowerPoint

Job description

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Facility Services Supervisor UKI North, Glasgow

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Client:

CHUBB

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9868cb8bd72a

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you!

The Facilities Services Supervisor will supervise the Facilities Services in the assigned offices to ensure the continuous operation of Chubb’s services within our Properties. From a Facilities perspective, they will also support with Chubb office relocations, as well as with other (major) projects and be able to fully handle with all services delivered to employees under the scope of Real estate and Facilities Services and with the supervision of the Regional Facility Manager and/or the Head of EMEA Facility Management.

Offices within the roles area of responsibility are:

• Glasgow
• Leeds
• Manchester
• Dublin
• Newcastle
• Johannesburg

The Facilities Services Supervisor will have joint responsibility on Chubb´s London Post room tasks and all other facility services with scope including, but not limited to, office material, Multi-function devices, catering, maintenance and cleaning services, being their mail responsibility the day-to-day management of the offices and the support to all employees in them enabling a phenomenal employee experience and high standard efficiency in the offices.

Key responsibilities:

• Manage the performance of Facilities related service providers (eg: cleaning, catering & vending, couriers, office stationery, amongst others), ensuring all contracts are appropriately detailed, SLAs and KPIs are in place and contractors are reviewed against these standards at least every quarter, with the support of the Regional Facility Manager.
• Develop and manage a central repository for all critical FM information. Including, but not limited to, Leases and service Contracts or Maintenance schedules.
• Support the Regional FM on relocation projects, including working closely with IT and their service partners. Starts once the lease is signed, ends with the relocation and (where applicable) the return of the old premises
• Other Facilities Services and office management support as it arises, supporting the Regional Facility Manager
• Supervise (and perform when needed) Post room services in the Glasgow office, ensuring all tasks are performed professionally and efficiently, within the agreed SLAs. Work closely Regional FM to review performance, in those offices Post room services are outsourced.
• Invoice processing of facility related costs, as needed, or reviewing of invoices for PO processing by others, to ensure accurate allocations, in time to ensure all accurate quarter closers.
• Sub tenant invoice processing and follow-up on a quarterly basis for all subtenants in the UK South region.
• Any other ad hoc duties as required, especially in support to Regional FM

Requirements & Experience:

• Degree or equivalent experience qualified (Facilities Management). Alternatively, relevant apprenticeship and perennial respective work experience.
• Strong communication and interpersonal skills, as well as the ability to build and maintain relationships with staff at all levels will be crucial
• Passion for customer service and high standards, allied with a keen eye for detail
• A history of demonstrating flexibility and self-planning is preferred Experience in Facility Services Coordination in offices with over 300 employees
• Facility Services management through SLAs and Indicator performance reviews
• The experience of working within a corporate office environment and working as part of a team is required
• Very good knowledge in digital literacy, specially excel and power point