Facilities Technician

World Vision; United Kingdom; On-site; GBP 37,000 - 49,000; Full time

Job summary

A leading non-profit organization seeks a Facilities Operations Coordinator to oversee maintenance and operations at its Global Center properties. The ideal candidate will be responsible for ensuring safety, security, and quality service in facility management, while providing excellent customer service and resolving issues effectively. Previous experience in facilities management and strong communication skills are essential for success in this role.

Qualifications

• 3+ years of related facilities experience preferred.
• Forklift, First Aid, CPR, AED certification preferred.
• Experience with facility maintenance preferred.

Responsibilities

• Inspect the building for safety and maintenance checks.
• Respond to facility requests and basic handyman repairs.
• Provide customer service and respond to inquiries.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Education

High School diploma or technical school education

Job description

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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

PURPOSE OF THE POSITION:

This position will provide a wide and varied range of building operations, maintenance, repairs, and other support services for the Global Center Los Angeles properties and personnel.This position assists with maintaining building security and immediately responds to building emergencies on a 24-hour basis (including weekends and holidays).

MAJOR RESPONSIBILITIES:

• This role reports to the Corporate Services Manager and their responsibilities include but not limited to the following.
• Inspect the building regularly for safety, security, and maintenance checks to determine the need for repairs and maintenance.
• Day to day tasks require responding to facility requests, basic handyman repairs, receive shipments, mail room in/out bound service, basic copier trouble shooting, audio/visual support, maintain office furniture and equipment, order and organize supplies, setting up meeting rooms for chapel/meetings as needed, internal moving coordination or reconfiguration, cleaning, ergonomic service, periodic front desk coverage, access control and FOB management, attendance reports, maintain repair schedule, monitor campus security, input work-orders and data in facility asset management database (REAM), able to respond to emergencies as needed, and processing of procurement including Request for Proposals and utilities.
• Supports Corporate Services team with operational and administrative ad-hoc requests specific to events planning, coordination and execution i.e. (Summer picnic, DoP, Thanksgiving & Christmas and other GCLA hosted meetings and events).
• Carries out additional responsibilities and projects assigned by manager.
• Oversee work assignments performed by technicians, vendors and contractors in performing building maintenance, landscaping, pest control, and janitorial work.
• Performs all receiving and delivery of shipments.
• Provide customer service including but not limited to: respond to inquiries, and complaints in a professional manner, ensure timely, and quality service when working with staff.

REQUIREMENTS:

• Must be able to effectively communicate (oral and written) with employees, contractors, and vendors.
• Ability to multitask and provide excellent customer service on demand in a friendly and professional manner.
• Experience with facility maintenance preferred or basic understanding of how things work (facility-related).
• Demonstrate responsiveness and creativity in finding solutions for service delivery and overall client satisfaction.
• Must be highly motivated, work with little supervision, and have excellent customer service.
• Requires High School diploma or technical school education or 3+ years of related facilities experience. Forklift, First Aid, CPR, AED certification is preferred.

*Compensation: For positions filled in the United States, the typical salary range for this role is 37,000 to 49,000/Annum. Ranges are based on various factors including the labor market, job type, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, qualifications, experience and geographic location.