Facilities Team Member

Unite Foundation; Birmingham; On-site; GBP 19,260 - 23,540; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave plus bank holidays

Generous pension scheme

Life assurance

Enhanced family leave

Medicash health plan

Employee Assistance Programme

Free volunteering day each year

Discounted retail services

20% student rent discount

Job summary

A student housing provider in Birmingham is seeking a Facilities Team Member to ensure safe and welcoming living spaces. Responsibilities include performing maintenance tasks, ensuring health and safety compliance, and delivering high-quality customer service to residents. The role requires a valid UK driver's license and basic maintenance skills such as plumbing and electrical work. Benefits include a performance-related bonus, generous leave policy, and a pension scheme.

Qualifications

• Hold a valid UK driver’s license necessary for travelling between sites.
• Basic maintenance skills in joinery, plumbing, and electrical work.
• Knowledge of Health and Safety legislation ensuring safe working conditions.
• Experience in general maintenance and customer service roles.
• Strong problem-solving and professional communication skills.

Responsibilities

• Perform general maintenance tasks including repairs and upkeep.
• Ensure health and safety compliance in the working environment.
• Deliver excellent customer service to residents and colleagues.
• Use digital tools to log maintenance issues and inspections.

Skills

Basic technical maintenance skills

Knowledge of Health and Safety legislation

Strong problem-solving skills

Customer service experience

Communication skills

Job description

Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces? Where your skills keep our student community thriving every day.

Location: Birmingham North

Contract Type: Permanent

Working Hours: 30 hours per week, working 4 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.

Salary: starting from £21,400 + bonus + benefits

Essential: A full UK driving license

As a Facilities Team Member, you’ll play a key part in creating safe, welcoming, and well‑maintained spaces that help our students feel at home and thrive. You’ll work closely with your Facilities Team Leader, peers and residents, resolving maintenance issues, responding to health and safety needs, and supporting a high‑quality living environment. Every day is different, whether you’re fixing a door, responding to an urgent call, or simply checking in with students, your attention to detail and commitment to our values will help build a positive community where everyone belongs.

Your impact

Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:

• Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance to ensure buildings are safe, secure, and well‑maintained.
• Ensure Health and Safety Compliance: Maintain a safe environment by completing monitoring, responding promptly to safety‑related calls, and adhering to all relevant policies and procedures.
• Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude.
• Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps and complete planned inspections, reporting any remedial work to the appropriate engineer.

Your background

You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.

To be successful in this role, you will:

• Hold a Valid UK driver’s license – essential for travelling between sites.
• Basic technical maintenance skills – including joinery, plastering, basic domestic plumbing, and completing like‑for‑like electrical changes with attention to safety and proper documentation.
• Knowledge and adherence to Health and Safety legislation – ensuring a safe working environment and compliance with legal standards.
• Experience in general maintenance and customer‑facing roles – demonstrating the ability to work effectively while delivering top customer service.
• Strong problem‑solving and communication skills – capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues.

Benefits

• A performance‑related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
• A generous pension scheme where contributions between 4% and 11% depending on how much you save.
• Life assurance worth 4 times your salary.
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
• Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents.
• Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it.
• Free volunteering day per year to make a difference.
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium.
• 20% student rent at any of our direct let properties for your children, siblings, their children, or any student that depends on you.