Facilities Team Member

Hollywood Bowl; Greater London; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

50p per hour bonus

Pension plan

Extra holidays

Job summary

Hollywood Bowl Group is seeking a motivated Facilities Team Member to help keep lanes running smoothly in a fast‑paced, customer‑focused centre. You’ll deliver friendly service, respond to faults, and work with the team to maintain high standards.

You’ll receive induction and ongoing training, plus benefits such as a pension plan, paid extra hours, and staff discounts. A great fit for energetic team players seeking progression.

Qualifications

• Excellent customer service and communication with customers and team
• Ability to work in a fast-paced environment
• Wlexibility with shifts and duties

Responsibilities

• Maintain the high standards of Hollywood Bowl centres and keep lanes in full operation
• Liaise with team and customers about faults at the centre
• Complete induction and ongoing training and development for progression

Skills

Great customer service

High energy

Team player

Flexible shifts

Basic literacy

Job description

Are you a dab‑hand in DIY and general maintenance? Are you looking for a fun and fast‑paced environment to work in, with great benefits? If so, then look no further!

The Why

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in‑house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
• Financial long service awards
• A £15 donation to Barnardo’s when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What

We need a highly motivated, Facilities Team Member who can work alongside our centre team. You’ll need to maintain the high standards of our centres and ensure our lanes are in full operation. You’ll also liaise with both the team and the customers about any faults they experience while at the centre. Within our fast‑paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value‑for‑money experience with every visit.

To be a successful Facilities Team Member, we’ll want to see:

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast‑paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
• Being on the ball when it comes to spotting and resolving a problem
• A proactive approach, maintaining our equipment and centre to the highest standards

Equal Opportunity and Diversity Statement

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.