Facilities Team Member

Hollywood Bowl Group; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company in Eastleigh is seeking a motivated Facilities Team Member. You will ensure high standards at our centres, maintain equipment, and provide excellent customer service. The role offers great perks including bonus pay, training, and development opportunities. Ideal candidates are energetic, supportive team players. Initial training provided for career progression.

Benefits

Access to apprenticeship programmes

Optional pension plan

Free game vouchers

30% discount off food and drink

Enhanced maternity/paternity leave benefits

Qualifications

• Must have excellent customer service skills.
• High energy to thrive in a fast-paced environment.
• Team player who supports colleagues.

Responsibilities

• Maintain high standards at our centres.
• Ensure lanes are operational.
• Liaise with team and customers regarding faults.

Skills

Excellent customer service and communication skills

High energy and ability to work in a fast-paced environment

Friendly, supportive team player

Flexibility with working hours and shifts

Basic literacy and numeracy skills

Proactive problem-solving skills

Ability to maintain equipment and standards

Job description

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About the role

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast-paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and in-house management training
• Optional pension plan
• Additional holiday days with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to Barnardo's upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated Facilities Team Member to work alongside our centre team. Your responsibilities include maintaining high standards at our centres, ensuring lanes are operational, and liaising with team and customers about faults.

You will receive thorough induction and ongoing training, with opportunities for career progression into management.

Your professional, engaging customer service, high energy, and enthusiasm will ensure our customers enjoy an excellent experience.

To be successful as a Facilities Team Member, you should have:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills
• Proactive problem-solving skills
• Ability to maintain equipment and standards

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and competition.

Since listing on the stock market in 2016, we've expanded to over 75 UK centres and 15 in Canada, operating under various brands. We are market leaders in experiential family entertainment and continue to grow.

We value diversity and inclusion, promoting equal opportunities and recognizing the contributions of all employees. We believe a diverse workplace makes us more relevant, competitive, and resilient.