Facilities & Support Services Co-ordinator

NATIONAL TRUST; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization as a Facilities & Support Services Co-ordinator at Tattershall Castle. You'll ensure smooth operations, maintain high standards, and support a dedicated team in providing excellent visitor experiences. This role offers variety and the chance to make a difference every day.

Benefits

Substantial pension scheme up to 10% basic salary

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Flexible and customer-focused with understanding of good service standards.
• Able to work as part of a team and on own initiative.
• Confident using and learning new IT systems.

Responsibilities

• Co-ordinate maintenance and repairs for Tattershall Castle.
• Support day-to-day operations and ensure high standards.
• Work with contractors and respond to issues promptly.

Skills

Customer Service

Flexibility

Organizational Skills

Initiative

Tools

IT Systems

Job description

‘Looking after what we’ve got’ is the essence of what we do every day, so with a range of buildings to care for alongside busy visitor facilities, we’re looking for a Facilities & Support Services Co-ordinator to keep Tattershall Castle in tiptop condition and running smoothly for all the people who visit and love the place.

What it's like to work here

Reporting to the Facilities Manager and working closely with the Property Operations Manager, you'll join a small, busy team who work across the property to welcome visitors and care for our buildings and facilities. You'll sometimes find yourself working alone while at other times you’ll be working alongside colleagues. With lots going on, you can guarantee no day will be the same.

You’ll be based at Tattershall Castle, a magnificent 15^thcentury tower and one of the earliest and finest surviving examples of English medieval brickwork. From the battlements you get a 360-degree view of the Lincolnshire countryside and on a clear day can see up to 18 miles.

What you'll be doing

As Facilities & Support Services Co-ordinator you’ll play a key role in ensuring Tattershall Castle operates efficiently, effectively and flexibly, and will quickly get to know the site as you access all areas to support day-to-day operations.

You’ll help the property team meet their goals by keeping standards high, and your advice and experience may also be sought by others. You’ll co-ordinate maintenance and repairs (reactive, as well as planned and preventative), work with contractors, respond promptly to issues, and champion best practice when it comes to compliance and business support.

You'll work behind the scenes, doing essential tasks to make Tattershall Castle a special place for staff and visitors alike. We’re looking for someone who takes pride in everything they do and, just like us, is committed to making a difference every day.

Who we're looking for

We'd love to hear from you if you’re:

• flexible and customer focussed with an understanding of good customer service standards
• comfortable taking responsibility for facilities or office supervision
• confident using and learning new IT systems, in order to communicate effectively and maintain and update compliance records & asset management systems
• able to work as part of a team, but also on your own initiative
• well organised and adaptable with a flexible approach to issues and challenges
• happy to multi-task and manage your own priorities and workload

Please submit a cover letter alongside your CV.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places