Facilities Support Coordinator

Sodexo Ltd; Belfast; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Support Coordinator in Belfast. The role involves managing work orders, providing administrative support, and ensuring effective communication with stakeholders. Ideal candidates will have strong customer service experience and skills in facilities management procedures. Competitive compensation and a supportive work environment are offered.

Benefits

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Cycle to Work Scheme

Flexible work environment

Qualifications

• Proven experience in helpdesk or call centre environments.
• Strong understanding of engineering compliance and health and safety.
• Skilled in engaging suppliers and contractors.

Responsibilities

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage work orders through to completion.
• Support the delivery of Facilities Management services.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving abilities

Proficiency in Microsoft Office

Education

Qualification equivalent to NVQ

Tools

CAFM

DMS

Job description

• 40 hours per week
• Monday to Friday
• between £25500 and £30200 per annum
• Parking on site
• Sodexo rewards and benefits

Job Introduction

Unique demands. Unique services. Unique roles

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritise employee well-being and play a vital role in fostering stronger communities.

We are now seeking aFacilities Support Coordinatorto join our team inBelfast.

What you’ll do:

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage and monitor work orders through to completion, escalating issues when needed.
• Support the delivery of Facilities Management services, including maintenance, compliance, and asset management.
• Provide administrative and coordination support to managers and officers across FM functions.
• Record service requests accurately, follow procedures, and assist with reporting on maintenance and compliance performance.

What you bring:

• Proven experience in helpdesk or call centre environments, with strong customer service and communication skills across all levels.
• Skilled in engaging suppliers and contractors to ensure high performance, with practical experience in facilities management procedures and systems (e.g. CAFM, DMS).
• Strong understanding of engineering compliance, health and safety, risk management, and relevant standards.
• Highly organized with effective planning, problem-solving, and multitasking abilities in a fast-paced environment.
• Proficient in Microsoft Office and work order systems, with qualifications equivalent to NVQ.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!