Facilities Support Coordinator

Sodexo; Belfast; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sodexo Group is seeking a Facilities Support Coordinator in Belfast. The role involves managing work orders, delivering customer service, and supporting facilities management services, aiming to enhance employee well-being and community strength. Candidates should have experience in helpdesk environments and be organized problem solvers, committed to effective service delivery.

Benefits

Employee Assistance Programme for personal, legal, and financial advice

24/7 virtual GP & lifestyle rewards

Discounts for you & family

Financial tools & retirement plan

Qualifications

• Proven experience in helpdesk or call centre environments.
• Skilled in engaging suppliers and contractors for high performance.
• Strong understanding of engineering compliance and health/safety standards.

Responsibilities

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage and monitor work orders through to completion.
• Support the delivery of Facilities Management services.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

NVQ or equivalent

Tools

Microsoft Office

CAFM

DMS

Job description

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking aFacilities Support Coordinator to join our team in our Belfast location.

What you’ll do:

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage and monitor work orders through to completion, escalating issues when needed.
• Support the delivery of Facilities Management services, including maintenance, compliance, and asset management.
• Provide administrative and coordination support to managers and officers across FM functions.
• Record service requests accurately, follow procedures, and assist with reporting on maintenance and compliance performance.

What you bring:

• Proven experience in helpdesk or call centre environments, with strong customer service and communication skills across all levels.
• Skilled in engaging suppliers and contractors to ensure high performance, with practical experience in facilities management procedures and systems (e.g. CAFM, DMS).
• Strong understanding of engineering compliance, health and safety, risk management, and relevant standards.
• Highly organized with effective planning, problem-solving, and multitasking abilities in a fast-paced environment.
• Proficient in Microsoft Office and work order systems, with qualifications equivalent to NVQ

What we offer:

Workingwith Sodexo is more than a job; it’s a chance tobe part of somethinggreater. You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan

Ready to be part of something greater? Apply today!