Facilities Supervisor

ISS; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in the United Kingdom seeks a Facilities Supervisor to oversee day-to-day operations, ensuring service excellence and compliance with health and safety standards. This role involves supervising teams, managing client requests, and driving continuous improvement. Ideal candidates will have a background in facilities supervision, strong leadership skills, and the ability to maintain effective client relationships.

Qualifications

• Experience as a Facilities Supervisor in cleaning or maintenance.
• Background in supervising multi-disciplinary teams.
• Strong knowledge of Health & Safety compliance.
• Good leadership and interpersonal skills.
• Clear and confident communicator.
• Able to build and maintain client relationships.
• Proficient in Microsoft Office; knowledge of Maximo (or willing to learn).

Responsibilities

• Supervise delivery of all contract services, ensuring planned and reactive tasks meet SLAs.
• Manage extra work, client requests and escalations, providing effective solutions.
• Ensure health & safety compliance across ISS services and subcontractors.
• Monitor ISS safety systems.
• Oversee third-party works and act as a single point of contact for the client.
• Lead, train and develop the team with a focus on client needs.
• Drive compliance, service excellence and continuous improvement.

Job description

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In this role, you will oversee day-to-day facilities operations, drive service excellence, and support the ongoing development of the team.

You will play a key role in maintaining high standards, building strong working relationships with the client, and ensuring all contractual and compliance requirements are delivered effectively.

This is a great opportunity for someone looking to step into a supervisory role or further develop their facilities management career in a supportive environment.

Key Responsibilities

• Supervise delivery of all contract services, ensuring planned and reactive tasks meet SLAs.
• Manage extra work, client requests and escalations, providing effective solutions.
• Ensure health & safety compliance across ISS services and subcontractors.
• Monitor ISS safety systems (Near Hit, Close Call, Assess Net, Compliance Portal).
• Oversee third-party works and act as a single point of contact for the client.
• Lead, train and develop the team with a focus on client needs.
• Drive compliance, service excellence and continuous improvement.

Professional and Personal Competencies/Qualifications

• Experience as a Facilities Supervisor in cleaning or maintenance.
• Background in supervising multi-disciplinary teams.
• Strong knowledge of Health & Safety compliance (PTS obtainable).
• Good leadership and interpersonal skills.
• Clear and confident communicator.
• Able to build and maintain client relationships.
• Proficient in Microsoft Office; knowledge of Maximo (or willing to learn).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.