Facilities Services & Post Room Assistant

TN United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Post Room Executive with facilities knowledge. This varied role involves managing postal services, supporting office operations, and ensuring efficient departmental functions. The ideal candidate will possess excellent communication skills and a customer-focused mindset, ready to tackle challenges in a fast-paced corporate environment. Join a dynamic team where your contributions will enhance operational efficiency and service delivery. If you thrive in a collaborative setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in corporate post or facilities services delivery.
• Proficient in Microsoft Office and communication tools.

Responsibilities

• Manage incoming and outgoing postal services and document management.
• Support facilities team and assist with office moves and closures.
• Monitor post room email and manage security pass administration.

Skills

Customer Service

Communication Skills

Microsoft Office

Multitasking

Attention to Detail

Tools

Webex

Microsoft Teams

Zoom

Job description

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Client:

Charles Stanley & Co

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

461e4bf1a39e

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

A varied role for an experienced Post Room executive with some Facilities knowledge. Needs to be able to multitask and be proactive when dealing with issues both post and office related, as well as reporting issues when identified.

Key Areas of Responsibility:

• Document management of incoming & outbound postal services, following departmental scanning processes.
• Delivery of incoming courier items and preparation of outbound dispatches.
• Ordering postal supplies for local and regional offices.
• Assist manager organise regional office post re-directions, equipment quotations & installation, as required for office moves / closures.
• Gathering daily departmental statistics of activity levels for monthly management reporting.
• Monitor the post room email inbox, identify, and clearly mark whether requests are for London or Chelmsford team and file appropriately.
• Electronically documenting returned post for business to review.
• Porterage of goods & furniture across floors in line with Facilities requests.
• Set up and breakdown of meeting room and furniture for meetings and events as required.
• Daily review and restock of all stationery and service points, ordering additional items when required.
• Access control administration to create new / replacement security passes following company policy, manage existing and new systems, temporary access passes and system changes when requested.
• Maintain electronic records of locker distribution.
• Support departmental on-boarding of new starters, including access pass management, fire walks & issuing lockers.
• Support telephone and email requests, following up queries in a timely and professional manner.
• Support facilities team in the day-to-day delivery of facilities services across the business.
• Deputise for Post Room Manager to ensure department services run efficiently at all times.

Experience, Knowledge & Skills:

• Experience of working in a corporate post and/or facilities services delivery team.
• Excellent customer service and communication skills with the ability to be articulate and maintain a professional and diplomatic approach at all times, even when under pressure.
• Experienced and proficient on all Microsoft Office packages.
• A flexible approach, able and willing to work different shift patterns.
• Able to work as a member of a team and always prepared to identify and put forward service improvements.
• Maintain both accuracy and attention to detail.
• Ability to utilise Webex, Teams or Zoom for communication with immediate teams and the wider business.