Facilities Services & Post Room Assistant

Charles Stanley & Co; Chelmsford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking an experienced Post Room Executive to handle document management, courier delivery, and support facilities services in Chelmsford. The ideal candidate will have a proactive attitude, strong customer service skills, and proficiency in Microsoft Office. This role is vital in maintaining operational efficiency and supporting departmental needs.

Qualifications

• Experience in corporate post and/or facilities services delivery team.
• Excellent customer service and communication skills.
• Proficient in all Microsoft Office packages.

Responsibilities

• Document management of postal services and departmental processes.
• Monitor and organize incoming and outgoing mail and supplies.
• Deputise for Post Room Manager ensuring efficient service delivery.

Skills

Customer Service

Communication

Attention to Detail

Proactive Problem Solving

Multitasking

Tools

Microsoft Office

Webex

Teams

Zoom

Job description

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Client:

Charles Stanley & Co

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Other

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EU work permit required:

Yes

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Job Reference:

461e4bf1a39e

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

A varied role for an experienced Post Room executive with some Facilities knowledge. Needs to be able to multitask and be proactive when dealing with issues both post and office related, as well as reporting issues when identified.

Key Areas of Responsibility:

• Document management of incoming & outbound postal services, following departmental scanning processes.
• Delivery of incoming courier items and preparation of outbound dispatches.
• Ordering postal supplies for local and regional offices.
• Assist manager organise regional office post re-directions, equipment quotations & installation, as required for office moves / closures.
• Gathering daily departmental statistics of activity levels for monthly management reporting.
• Monitor the post room email inbox, identify, and clearly mark whether requests are for London or Chelmsford team and file appropriately.
• Electronically documenting returned post for business to review.
• Porterage of goods & furniture across floors in line with Facilities requests.
• Set up and breakdown of meeting room and furniture for meetings and events as required.
• Daily review and restock of all stationery and service points, ordering additional items when required.
• Access control administration to create new / replacement security passes following company policy, manage existing and new systems, temporary access passes and system changes when requested.
• Maintain electronic records of locker distribution.
• Support departmental on-boarding of new starters, including access pass management, fire walks & issuing lockers.
• Support telephone and email requests, following up queries in a timely and professional manner.
• Support facilities team in the day-to-day delivery of facilities services across the business.
• Deputise for Post Room Manager to ensure department services run efficiently at all times.

Experience, Knowledge & Skills:

• Experience of working in a corporate post and/or facilities services delivery team.
• Excellent customer service and communication skills with the ability to be articulate and maintain a professional and diplomatic approach at all times, even when under pressure.
• Experienced and proficient on all Microsoft Office packages.
• A flexible approach, able and willing to work different shift patterns.
• Able to work as a member of a team and always prepared to identify and put forward service improvements.
• Maintain both accuracy and attention to detail.
• Ability to utilise Webex, Teams or Zoom for communication with immediate teams and the wider business.