Facilities Services Administration Assistant (Office Services)

Medirest Signature; North East; On-site; GBP 25,000 - 31,000; Full time

Job summary

A facilities management company in Durham is seeking a Facilities Services Administration Assistant for a full-time role. You will handle help desk requests, ensure effective communication, and maintain data systems. Ideal candidates will have excellent communication and problem-solving skills, practical experience in a fast-paced environment, and a driving license for site travel. This role offers a salary of up to £31,000 and a range of employee benefits.

Benefits

Generous holiday entitlement starting at 23 days plus bank holidays

Company pension scheme with up to 10% employer contribution

Discount scheme for shopping and outings

Access to wellbeing support and digital GP services

Support for professional development and qualifications

Qualifications

• Practical and proactive with a focus on customer service.
• Comfortable handling data and generating reports in Excel.
• Full and valid manual driving license required.

Responsibilities

• First point of contact for help desk requests.
• Maintain clear communication with colleagues and contractors.
• Track associated costs and assist in budget management.

Skills

Strong communication skills

Problem-solving skills

Data handling in Excel

Customer-focused approach

Flexibility and initiative

Tools

Excel

Job description

Facilities Services Administration Assistant (office services)

37 hours per week (30 hours / flexible working will be considered)

Permanent

Salary – up to £31,000 (depending on experience)

Location – Pity Me, Durham

About the role

Are you someone who enjoys variety, takes pride in creating safe, welcoming spaces, and loves working behind the scenes to make a real impact?

Our Facilities team plays a vital role in keeping our offices, grounds, and car parks running smoothly, ensuring everything from building services and maintenance to office support is delivered to a high standard. We’re all about creating a great workplace experience for our colleagues.

We’re now looking for a Facilities Services Assistant to join us at our Northumbria House office in Durham. While your base will be in Durham, you’ll also have the opportunity to visit other sites across the North East to support our internal teams and work with our trusted framework contractors.

We’re on the lookout for a proactive and customer-focused individual to join our team as a Facilities Services Assistant. In this varied and hands-on role, you’ll be the first point of contact for a wide range of help desk requests. You’ll need to interpret each request, think on your feet, and use your problem-solving skills to deliver timely and effective solutions. Along the way, you’ll keep our internal systems updated, maintain clear communication with colleagues, and track any associated costs to help us manage our budgets effectively.

If you’re practical, proactive, and people-focused, this could be the role for you.

About you

Strong communication skills are key, as you’ll be working closely with both internal teams and external contractors to ensure everything runs smoothly and our colleagues enjoy a positive workplace experience. The role also includes reception and switchboard duties, so we’re looking for someone with a friendly, confident approach who can provide excellent service in a fast-paced office environment.

Flexibility and initiative are a must, you’ll often be working independently and need to adapt quickly to changing priorities. You should also be comfortable handling data, particularly in Excel, and confident using pivot tables to generate clear and accurate monthly reports.

As travel between sites may be required, a full and valid manual (gear box) driving licence is essential, as you’ll be using one of our pool cars.

About us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Please note this will require a DBS to be completed prior to employment

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.