Facilities service assistant

EQUANS; City of Westminster; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Job summary

Equans is seeking a Facilities Service Assistant to join our team in Marsham Street, London. This is a permanent, full-time role (40 hours per week) with a salary of £32,531 per annum and a benefits package. Shift pattern is 8am–5pm, Monday to Friday.

You will help keep the building safe, clean and running smoothly, carry out routine checks and floor walks, report faults and support FM teams as needed, delivering a professional service to customers and colleagues.

Qualifications

• Experience in facilities management, cleaning, customer service or a similar role.
• Experience with workplace inspections, floor walks and reporting systems.
• Awareness of cleaning, waste, porterage, catering, reception, security, or basic building maintenance.

Responsibilities

• Walk and audit designated areas, identify defects and take issues to resolution.
• Support FM departments and carry out routine checks and floor walks.
• Provide a helpful, professional service to customers, colleagues and the client team.

Skills

Facilities management

Customer service

Fault reporting

Tools

Maximo

Job description

Location: City of Westminster, CITY OF WESTMINSTER

Equans is looking for a Facilities service assistant to join our team in MARSHAM STREET 2 MARSHAM STREET LONDON SW1P 4DF ,This is a permanent full time role working 40 hours per week. On offer is a salary of £32,531.00 per annum and benefits package.Shift Pattern:8am -5pm Monday - Friday What will you deliver?The Facilities Service Assistant helps keep the building safe, clean and running smoothly. You’ll walk and audit designated areas, identify defects and take ownership of each issue through to its resolution—fixing straightforward problems where possible and recording or escalating others through the appropriate channels.You’ll also support all Facilities Management (FM) departments as needed, carry out routine checks and floor walks, and provide a helpful, professional service to customers, colleagues and the client team.What we offer.On offer is a competitive salary and benefit package, which includes;24 days annual leave (+ public holidays) (Pro RATA)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you ?EssentialPositive, helpful and customer-focused, with polite and professional communication skills.Observant, organised and able to complete routine checks, keeping designated areas clean, tidy, safe and presentable.Willing to carry out practical tasks to resolve straightforward issues and to report or escalating faults accurately using the appropriate systems.Able to work independently and as part of a team, build good relationships with customers and colleagues, and follow health and safety requirements and company procedures.Willing to undertake training and develop knowledge across facilities services.Experience in facilities management, cleaning, customer service or a similar role.Experience of workplace inspections, floor walks, facilities reporting systems, helpdesk processes or Maximo.Awareness of services such as cleaning, waste, porterage, catering, reception, security, or basic building maintenance and planned preventative maintenance (PPM).

Facilities service assistant

Company: EQUANS Salary: £32,531 to £32,531 a year Hours: Full-time Location: City of Westminster, CITY OF WESTMINSTER Job type: Permanent Posting date: 28 Oct 2026 Closing date: 27 Nov 2026

Summary

Equans is looking for a Facilities service assistant to join our team in MARSHAM STREET 2 MARSHAM STREET LONDON SW1P 4DF ,This is a permanent full time role working 40 hours per week. On offer is a salary of £32,531.00 per annum and benefits package.Shift Pattern:8am -5pm Monday - Friday What will you deliver?The Facilities Service Assistant helps keep the building safe, clean and running smoothly. You’ll walk and audit designated areas, identify defects and take ownership of each issue through to its resolution—fixing straightforward problems where possible and recording or escalating others through the appropriate channels.You’ll also support all Facilities Management (FM) departments as needed, carry out routine checks and floor walks, and provide a helpful, professional service to customers, colleagues and the client team.What we offer.On offer is a competitive salary and benefit package, which includes;24 days annual leave (+ public holidays) (Pro RATA)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you ?EssentialPositive, helpful and customer-focused, with polite and professional communication skills.Observant, organised and able to complete routine checks, keeping designated areas clean, tidy, safe and presentable.Willing to carry out practical tasks to resolve straightforward issues and to record or escalating others through the appropriate channels.You’ll also support all Facilities Management (FM) departments as needed, carry out routine checks and floor walks, and provide a helpful, professional service to customers, colleagues and the client team.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve. Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals. Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success. For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us. As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey. We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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