Facilities Operative (Catering) - Chepstow Community Hospital

Aneurin Bevan University Health Board; Chepstow; On-site; GBP 24,000 - 29,000; Full time

Job summary

Aneurin Bevan University Health Board seeks a Facilities Operative for Catering Services at Chepstow Community Hospital. The role requires a commitment to customer service, with flexible hours and training provided. Join a multi-award-winning NHS organization dedicated to enhancing patient experience.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Qualifications

• Experience in a customer-focused environment is desirable.
• Willingness to undertake accredited & mandatory training.

Responsibilities

• Provide high-level customer service in catering services.
• Flexibly cover rosters as needed.

Skills

Customer Service

Communication

Team Player

Education

Good basic education

Level 2 Food Safety

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account used to apply for this post, so please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Aneurin Bevan University Health Board has an exciting opportunity to join our Facilities Team as a Facilities Operative within Catering Services based at Chepstow Community Hospital.

We are looking for a highly motivated and enthusiastic individual who is committed to enhancing the patient & customer experience, therefore you must have a passion for providing a high level of customer service.

Previous experience is desirable but not essential as full training will be given.

The hours will be 15:00 - 19:00, Monday to Friday

Main duties of the job

The duties within each function will be set out in the relevant job schedules. The assignment of these duties will meet the priority needs and demands of the service as identified by the manager/supervisor. The post-holder will therefore be expected to take a flexible approach to their duties, and must also be able to cover rosters. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow, and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and have an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Previous Experience

Desirable criteria

• Experience of working in a customer-focused environment
• Experience of undertaking a facilities role

Knowledge and Training

Essential criteria

• Good basic education
• Level 2 Food Safety or requirement to attain
• Willingness to undertake accredited & mandatory training relevant to the role

Desirable criteria

• Basic IT skills
• Spoken or written Welsh language
• NVQ level 1/2 in Facilities Services and/or Customer Services

Personal Attributes

Essential criteria

• Excellent communication skills
• Keen to develop knowledge and skills to support their role
• Pleasant, caring, and polite manner
• Motivated
• Able to work flexibly
• Able to work autonomously without direct supervision
• Able to recognize own limitations and seek support & guidance when required
• Team Player
• Good organisational skills
• Dependable with good time management skills
• Able to give a positive impression of yourself and the organisation