Facilities Operative

JLL; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

JLL is seeking a Multi-Skilled Service Partner – Facilities Operative to support facilities management across three central London offices. This role involves delivering exceptional customer service, coordinating vendors, and ensuring the smooth running of day-to-day operations. The ideal candidate is adaptable, skilled in customer service, and keen to work collaboratively within a multidisciplinary team.

Qualifications

• Experience in customer service and facilities management preferred.
• Familiarity with computer programs (Word, Excel, Outlook).
• Good communication skills and team-oriented.

Responsibilities

• Support in the delivery of hard and soft services.
• Conduct audits and deliver exceptional customer service.
• Manage office supplies and assist facilities manager.

Skills

Customer Service

Teamwork

Problem Solving

Adaptability

Tools

Word

Excel

Outlook

Job description

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JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB TITLE: MULTI-SKILLED SERVICE PARTNER – FACILITIES OPERATIVE

REPORTS INTO: FACILITIES MANAGER

A multi-disciplinary role supporting the facilities management within three central London offices. Delivering day to day support to ensure the smooth running of our facilities service providing exceptional customer experience within our Client sites.

KEY RESPONSIBILITIES:

Support in the delivery of hard and soft services

Coordinating vendors and subcontractors on site

Working with contracted vendors for example, cleaning vendors

Conducting audits, assisting with issues and attending meetings

Delivering exceptional customer service both to internal and external clients

Giving appropriate and timely follow-ups to colleagues and customers in emails, task systems, social posts and face to face

Providing administrative support to the team on a daily basis

Conducting office tours for onsite visitors ensuring a positive experience

Managing in office supplies: ensuring repeat orders are placed and approved, stationery areas are kept tidy at all times and actioning Client requirements on stationery needs

Undertaking minor maintenance and repair works

Working as part of the multi-service team: supporting Events, Mailroom and Moves, Adds and Changes (MAC) where needed

Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors

Conducting risk assessments and following safety protocols

Providing back up support to the facilities manager on a day-to-day basis

WORKING LIFE:

On a daily basis you will be working across across three sites

The main business language spoken in our offices is English. Knowledge of English is essential

On occasion you may be required to work weekends or bank holidays, this will be arranged in advance and in accordance with the rota

The role will be structured on a shift basis over a 5-day week

ABOUT YOU:

You are keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise

You work collaboratively as part of a team to solve problems with professionalism and service focused approach

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

You are open and have good communication skills

You strive for excellence in what you do and share ideas for improvement

You are familiar with computer equipment and programs (Word, Excel and Outlook)

You are adaptable to work to requests and projects that may vary from day to day

Location:

On-site –London, GBR

Job Tags:

Hiring

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB TITLE: MULTI-SKILLED SERVICE PARTNER – FACILITIES OPERATIVE

REPORTS INTO: FACILITIES MANAGER

A multi-disciplinary role supporting the facilities management within three central London offices. Delivering day to day support to ensure the smooth running of our facilities service providing exceptional customer experience within our Client sites.

KEY RESPONSIBILITIES:

Support in the delivery of hard and soft services

Coordinating vendors and subcontractors on site

Working with contracted vendors for example, cleaning vendors

Conducting audits, assisting with issues and attending meetings

Delivering exceptional customer service both to internal and external clients

Giving appropriate and timely follow-ups to colleagues and customers in emails, task systems, social posts and face to face

Providing administrative support to the team on a daily basis

Conducting office tours for onsite visitors ensuring a positive experience

Managing in office supplies: ensuring repeat orders are placed and approved, stationery areas are kept tidy at all times and actioning Client requirements on stationery needs

Undertaking minor maintenance and repair works

Working as part of the multi-service team: supporting Events, Mailroom and Moves, Adds and Changes (MAC) where needed

Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors

Conducting risk assessments and following safety protocols

Providing back up support to the facilities manager on a day-to-day basis

WORKING LIFE:

On a daily basis you will be working across across three sites

The main business language spoken in our offices is English. Knowledge of English is essential

On occasion you may be required to work weekends or bank holidays, this will be arranged in advance and in accordance with the rota

The role will be structured on a shift basis over a 5-day week

ABOUT YOU:

You are keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise

You work collaboratively as part of a team to solve problems with professionalism and service focused approach

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

You are open and have good communication skills

You strive for excellence in what you do and share ideas for improvement

You are familiar with computer equipment and programs (Word, Excel and Outlook)

You are adaptable to work to requests and projects that may vary from day to day

Location:

On-site –London, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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