Facilities Operative

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Multi-Skilled Service Partner to support facilities management across three central London offices. This role is pivotal in ensuring smooth operations and delivering exceptional customer experiences. You will coordinate vendors, conduct audits, and provide administrative support while adhering to health and safety protocols. If you are enthusiastic about facilities management and possess strong communication skills, this opportunity offers a dynamic work environment where you can thrive and contribute to a collaborative team. Join us in shaping a brighter future in facilities management.

Qualifications

• Enthusiastic about developing within a multidisciplinary team.
• Collaborative problem-solver with professionalism and a service-oriented approach.

Responsibilities

• Support in the delivery of hard and soft services.
• Conduct audits, assist with issues, and attend meetings.
• Deliver exceptional customer service to internal and external clients.

Skills

Customer Service

Problem Solving

Communication Skills

Facilities Management

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB TITLE: MULTI-SKILLED SERVICE PARTNER – FACILITIES OPERATIVE

REPORTS INTO: FACILITIES MANAGER

This is a multi-disciplinary role supporting facilities management across three central London offices, delivering day-to-day support to ensure smooth operations and an exceptional customer experience within our client sites.

KEY RESPONSIBILITIES:

1. Support in the delivery of hard and soft services
2. Coordinate vendors and subcontractors on site
3. Work with contracted vendors, e.g., cleaning vendors
4. Conduct audits, assist with issues, and attend meetings
5. Deliver exceptional customer service to internal and external clients
6. Provide timely follow-ups via emails, task systems, social posts, and face-to-face interactions
7. Offer administrative support daily
8. Conduct office tours for visitors to ensure a positive experience
9. Manage in-office supplies: ensure repeat orders, keep stationery areas tidy, and act on client needs
10. Undertake minor maintenance and repairs
11. Support other teams such as Events, Mailroom, and MAC (Moves, Adds, Changes)
12. Follow health and safety measures and promote best practices
13. Conduct risk assessments and adhere to safety protocols
14. Provide backup support to the facilities manager

WORKING LIFE:

1. Work across three sites daily
2. English is the main language; proficiency is essential
3. Occasional weekend or bank holiday work, scheduled in advance
4. Role structured on a shift basis over a 5-day week

ABOUT YOU:

1. Enthusiastic about developing within a multidisciplinary team
2. Collaborative problem-solver with professionalism and a service-oriented approach
3. Interested or experienced in facilities management and customer service
4. Good communication skills and openness
5. Committed to excellence and continuous improvement
6. Familiar with computer programs (Word, Excel, Outlook)
7. Adaptable to changing requests and projects

Location: On-site – London, GBR

Job Tags: Hiring