Facilities Operations Manager, AVP

Jefferies; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services company seeks a Facilities Operations Manager to ensure efficient facility management across EMEA and APAC. The role involves overseeing service delivery partnerships and compliance, driving process improvements, and collaborating effectively with key stakeholders to support business objectives.

Qualifications

• Minimum 3-5 years in Facilities Operations Management.
• Experience with both hard and soft services.
• Strong communication, both written and verbal.

Responsibilities

• Oversee daily facility management activities.
• Support process improvements and compliance.
• Manage stakeholder relationships and vendor interactions.

Skills

Facilities Operations Management

Management of Hard and Soft Services

Interpersonal Skills

Communication Skills

Data Analytics

Tools

MS Office Suite

Job description

The Facilities Operations Manager will support in managing facility management activities across the regions (EMEA and APAC) whilst based in the UK. This role is critical in ensuring the efficiency and effectiveness of our facilities, in particular overseeing our appointed service delivery partner and managing key stakeholder relationships, deputising to our International Operations Manager in Frankfurt.

Facility Management:

• Support the International Operations Manager to oversee daily facility management activities conducted via the FM Supplier and/or building management, ensuring all processes run smoothly and efficiently.
• Coordinate with various departments to ensure seamless integration of facility operations.
• Monitor and manage facility-related risks, implementing mitigation strategies as needed.
• Support the maintenance and upkeep of all facilities, including regular inspections and repairs.
• Serve as the first point of contact for FM-related issues and escalations for both vendors and internal stakeholders in the UK and other EMEA/APAC sites as deemed necessary
• Support space planning and allocation to optimize the use of office space.

Process Improvement:

• Identify areas for process improvement and implement changes to enhance facility management efficiency.
• Develop and document standard operating procedures (SOPs) to ensure consistency and compliance.
• Utilize data analytics to track performance metrics and drive continuous improvement initiatives.
• Implement best practices in facility management to enhance operational efficiency and cost-effectiveness.
• Lead initiatives to improve sustainability and reduce the environmental impact of facilities.

Compliance:

• Ensure all facility operations comply with regulatory requirements and internal policies.
• Support the Conduct of regular audits and reviews to maintain high standards of compliance.
• Stay updated on regulatory changes and implement necessary adjustments to facility operations.
• Ensure compliance with local building codes and regulations.

Stakeholder Management:

• Collaborate with finance, HR, IT, and other departments to support business objectives.
• Act as a liaison between the FM supplier and Corp Services senior management, providing regular updates and insights.
• Manage relationships with external vendors, service providers, and stakeholders to ensure quality and cost-effectiveness.
• Support addressing and resolve any issues or concerns raised by stakeholders regarding facility management.

Reporting:

• Provide insights and recommendations based on data analysis and facility performance.
• Track and report on the progress of facility management initiatives and issue resolutions.
• Report developments regularly to the International Operations Manager.
• Other tasks may be shared on an ad hoc basis in relation to the International portfolio facilities operations.

Skills/Experience

• Min 3-5 years Facilities Operations Management experience within a Total FM contract
• Prior experience managing hard and soft services
• Advanced MS Office suite experience
• Benefit if candidate has experience within both UK and EMEA/APAC FM roles
• Strong interpersonal skills and excellent communication skills, both written and verbal

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About the company

Jefferies Group LLC is an American multinational independent investment bank and financial services company that is headquartered in New York City.

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