Facilities Operational Manager (XN07)

NHS; Leeds; On-site; GBP 40,000 - 65,000; Full time

Job summary

Join the Facilities Operational Patient Environment team at Leeds General Infirmary Hospital as a Facilities Operational Manager. In this role, you will ensure the safety and wellbeing of patients by managing various services, including cleaning and patient food services, while contributing to departmental strategy and operational improvements. This position offers a collaborative environment, ongoing training, and career progression.

Qualifications

• Extensive operational management experience in Facilities services such as healthcare cleaning and catering.
• Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
• Advanced Food Safety and Health & Safety qualifications required.

Responsibilities

• Manage front-of-house services like cleaning, receptions, and patient food service.
• Provide environmental cleaning advice to senior management.
• Maintain effective financial performance and improve service efficiencies.

Skills

Leadership

Communication

Financial Acumen

Organizational Skills

Interpersonal Skills

Education

Master's degree or equivalent work experience

Tools

Microsoft Word

Excel

Job description

Facilities Operational Manager, are you an organized and motivated individual who is passionate about creating a safe, clean, and efficient environment for our patients at Leeds?

If so, an exciting opportunity has arisen within our award-winning Facilities Operational Patient Environment team at Leeds General Infirmary Hospital in Leeds. As a Facilities Operational Manager, you'll play a crucial role in ensuring the safety and wellbeing of our patients by operationally managing the agreed block/services to achieve the Patient Environment action plan on time and to the required standards.

In this role, no two days are the same, as you'll balance your time between fast-paced patient environment management and supporting our longer-term strategy. You'll manage front-of-house services such as cleaning, receptions, and patient food service to ensure all patient environments meet the highest standards. Additionally, you'll provide vital support to the departmental strategy, including maintaining effective financial performance and improving service efficiencies.

Guided by our Leeds Way Values, we are committed to creating the best place to work and to being the employer of choice for Estates and Facilities in the region. By joining the Estates and Facilities Team at Leeds, you'll have access to a friendly support network with ongoing training and career progression.

Main duties of the job

Expected Shortlisting Date: 11/07/2025

Planned Interview Date: 22/07/2025

This role has significant operational and strategic responsibility, particularly in proactively improving the patient environment as outlined.

You will thrive on fast-paced work. This role is highly reactive, as daily requirements depend on Trust patient activity/flow and immediate resource allocation.

Extensive and specialized operational management experience in Facilities services such as patient reception, healthcare cleaning, catering, portering, waste management, and security is essential.

You will provide expert environmental cleaning advice to senior management and nursing colleagues. The post holder will have sole responsibility for specific aspects of the Facilities operational and strategic plan, including:

• Site-staff engagement lead
• Patient flow lead, for site discharge cleaning and patient movement
• Site waste management
• Workforce and staff development
• Site Health & Safety Lead
• Others as applicable

The recruitment process, after shortlisting, includes a presentation/scenario on a set subject matter.

About us

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients annually. The Estates and Facilities team manages one of the largest estate portfolios across the NHS, with over 2,300 staff providing a range of services to ensure our buildings and environments are safe, clean, and fit for purpose.

Our services include ward cleaning, building maintenance, environmental monitoring, staff childcare, patient meal delivery, and site patrols, all supporting patient care. Guided by our Leeds Way Values, we strive to be the best place to work and the employer of choice for estates and facilities in the region.

Leeds Teaching Hospitals is committed to redeploying 'at risk' members of our workforce to new roles. Our job adverts are subject to this policy, and delays in the recruitment process may occur. Please bear with us and contact the provided contact if you have questions.

Job responsibilities

For a detailed overview of the job description and personal specification, please see the attached document.

Person Specification

Experience

• Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
• Experience managing multi-million-pound Patient Environment services, including adherence to National standards of healthcare cleanliness 2025.
• Extensive HR knowledge and staff management experience, including conducting disciplinary hearings fairly.
• Leading strategic change management projects in collaboration with senior clinical colleagues.
• Excellent business and financial acumen, including budget responsibility and setting.
• Detailed knowledge of site service provision, including cleaning and patient food services.
• Current knowledge of health & safety legislation relevant to healthcare settings.
• Understanding of responsibilities under national guidelines such as HCC standards, Health Act, PAS, PAM, ERIC data.
• Knowledge of infection control techniques, cleaning practices, and ability to address underperformance issues.

Qualifications

• Masters degree or equivalent work experience.
• Senior managerial experience in healthcare and facilities management.
• Advanced Food Safety qualification.
• High-level Health & Safety qualification, e.g., NEBOSH.

Additional Requirements

• Contract management and SLA development experience.
• Proficiency with Microsoft Word and Excel; ability to use electronic systems.

Skills & Behaviours

• Professional conduct exemplifying senior management standards.
• Inspirational leadership and effective communication at all levels.
• Supportive partnership working, especially with Infection Control and Nursing colleagues.
• Mentoring and encouraging operational management teams.
• Ability to handle difficult situations and adhere to disciplinary procedures.
• Resilience under pressure and meeting deadlines.
• Personal integrity, honesty, and receptiveness to constructive criticism.
• Strong interpersonal skills and influencing ability.
• Positive, proactive, and organized, with excellent workload management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.