Facilities Manager Site based

Pareto FM; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Contract Manager to oversee operations in a prestigious London office. This role demands exceptional people management skills, a proactive approach to customer service, and the ability to communicate effectively with various stakeholders. The ideal candidate will have a strong background in Mechanical and Electrical engineering, along with experience in managing teams and delivering high-quality service. Join a dynamic team where your contributions will drive excellence in service delivery and operational efficiency, making a real impact in a fast-paced environment.

Benefits

All business travel expenses covered

Immediate start

3% pension

Private health care

33 days holiday including bank holidays

Qualifications

• Recognized Mechanical/Electrical engineering qualifications required.
• Experience in managing a team of engineers is essential.

Responsibilities

• Manage PPM tasks and ensure timely completion of Reactive tasks.
• Develop and manage Minor Works projects effectively.
• Liaise with stakeholders to exceed service level agreements.

Skills

People Management

Process Implementation

Communication Skills

Customer Service

Attention to Detail

Teamwork

Ability to Work Under Pressure

Flexibility and Adaptability

Education

NVQ Level 3 Electrical

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Project

CAFM Management System

Job description

Pareto are looking to employ an experienced Technical Contract Manager for a prestigious new office in London. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation, and ownership of day-to-day operations on behalf of the client.

This will include experience working supplier side to deliver the highest standards of customer services coupled with a thorough understanding of M&E service delivery. We are looking for an exceptional communicator that will be able to manage several stakeholders across several accounts whilst maintaining the highest levels of service at all times. We need someone that is ambitious, self-driven, professional, and the hardest worker in the room.

This role will report to a Senior Account Manager. This also has the potential to be a hands-on role and occasionally will require your direct involvement to resolve issues.

Contract Particulars:
· All business travel expenses covered, outside of base location
· Immediate start
· 3% pension, private health care, 33 days holiday including bank holidays.

Responsibilities:

1. Ensure that all PPM tasks are completed on time, in line with specifications and any remedial works accurately reported.
2. Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair.
3. Ensure all statutory related paperwork is completed accurately and is filed appropriately.
4. Develop and Project Manage Minor Works.
5. Provide timely, consistent, and exemplary communication.
6. Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.
7. Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports.
8. Ensure the adoption of safe working practices during maintenance and repair activities.
9. Manage the safe systems of work for the area of responsibility.
10. Interface with the Client Workspace Team in the course of reactive and PPM maintenance works.
11. Undertake sub-contractor management in line with the above.
12. Line Manage maintenance engineers in the area of responsibility.
13. Ensure resources are efficiently and effectively organized.
14. Ensure satisfactory timekeeping and conduct of workforce.
15. Preparation of Monthly and Quarterly Reports.
16. Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.

Qualifications

Essential:

1. Recognized, relevant Mechanical / Electrical engineering qualifications, e.g., NVQ Level 3 Electrical.
2. Computer Literacy (Microsoft Word, Excel, Outlook & Project).
3. IOSH Managing Safely or NEBOSH Experience & Knowledge.
4. Relevant experience in a similar position.
5. Managed a team of Engineers.
6. Proven ability to work in a team environment.
7. Good interpersonal skills both internally and with customers.
8. Proven ability to work to targets and deadlines.
9. Proven ability to work unsupervised and under pressure.
10. Worked with a CAFM Management System.

Skills:

1. Customer-focused with a proactive “love what we do” attitude.
2. Thorough, methodical, with appropriate attention to detail.
3. Able to understand, interpret, and communicate data effectively.
4. Be able to remain calm under pressure.
5. Ability to work independently and as part of a team.
6. Flexible, adaptable, and with the ability to act in a professional manner.