Facilities Manager - Property & Asset Management

JLL; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global real estate firm is looking for a Facilities Manager to oversee multiple prestigious properties in London. This role involves delivering high-quality facilities management services, ensuring operational excellence, and maintaining client satisfaction across various high-profile sites. Ideal candidates will have robust facilities management experience and strong organizational skills.

Benefits

Opportunities for professional development

Dynamic work environment

Involvement in sustainability initiatives

Qualifications

• Proven experience in facilities management is required.
• In-depth knowledge of health and safety regulations is essential.
• Experience managing service providers and contractors is needed.

Responsibilities

• Oversee facilities management services across a portfolio of properties.
• Build and maintain strong client relationships through communication.
• Implement and maintain facilities management practices per JLL standards.

Skills

Client service

Problem-solving

Communication

Organizational skills

Education

Relevant qualifications in facilities management

Tools

Facilities management software

Job description

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Facilities Manager - Property & Asset Management, London

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Client:

JLL

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8ca0f75d548d

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services across a prestigious portfolio of properties, including Aurora, Forum House, and Ealing Gateway. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property and Asset Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets.

The Facilities Manager (FM) is responsible for delivering exceptional facilities management services across JLL's prestigious properties including Aurora, Forum House, and Ealing Gateway. This position focuses on maintaining superior property management standards and providing excellent service to occupiers while working collaboratively with the Property and Asset Management team.

Property Portfolio

Aurora: A premium commercial development offering state-of-the-art office space with sustainability features including BREEAM certification and advanced building management systems.

Forum House: A mixed-use development featuring retail and office space with high-end amenities and demanding technical infrastructure requirements.

Ealing Gateway: A strategically located commercial property in West London with excellent transport connections and diverse tenant mix requiring specialized attention to occupier needs.

Reporting Structure

Reports to the Senior Facilities Manager

Works within "virtual teams" alongside Asset and Property Managers, Surveying Executives, and Client Accountants

Provides direction to on-site facilities staff and contractors across Aurora, Forum, and Ealing Gateway

Key Responsibilities

Client Service

Understand and implement client objectives and instructions for Aurora, Forum, and Ealing Gateway

Develop and deliver comprehensive facilities services reporting to clients

Build and maintain strong client relationships through regular communication and exceptional service delivery

Coordinate with property-specific stakeholders to address unique requirements of each site

Facilities Management

Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition

Lead due diligence processes related to facilities aspects during disposals and lettings

Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual

Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties

Resolve complex facilities issues with minimal escalation

Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems

Develop, manage, and control service charge budgets for Aurora, Forum, and Ealing Gateway, including setting budgets, quarterly variance reporting, and final reconciliation

Lead procurement activities following JLL's procurement program, negotiating with contractors and vendors to ensure value and quality

Establish and monitor contractor performance metrics and ensure compliance with service level agreements

Drive Socially Responsible Management initiatives across Aurora, Forum, and Ealing Gateway

Oversee the management of building plant and equipment, including the specialized building management systems at Aurora

Plan and implement capital projects and improvements within established budgets

Develop site regulations and manage permit-to-work systems for all contractor activities

Create, maintain, test, and implement comprehensive disaster planning procedures, including organizing emergency drills at each property

Establish robust site record keeping systems according to best practice guidelines

Create and update occupier handbooks and communication materials specific to each property

Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies

Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirements

Qualifications and Skills

Proven experience in facilities management, preferably in commercial property similar to Aurora, Forum, or Ealing Gateway

Relevant qualifications in facilities management, building services, or related field

Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces

Exceptional communication and client service skills

Strong problem-solving abilities and commercial awareness

In-depth knowledge of health and safety regulations and compliance requirements

Proficiency with facilities management software/systems and budget management

Leadership abilities with experience managing service providers and contractors

Strong organizational skills with ability to manage multiple high-profile properties and priorities

Additional Information

This position requires occasional emergency response outside normal business hours and regular travel between Aurora, Forum, and Ealing Gateway. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio. Knowledge of the specific mechanical and electrical systems at each property will be advantageous.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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