Facilities Manager: Portering Services/Domestic Services - INTERNAL

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 65,000 - 75,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a senior Hotel Services Manager to lead operational delivery across Portering, Domestic, Accommodation, Materials Management and catering services. You will oversee non-clinical support to patient care and organisational objectives, with Welsh language ability considered advantageous.

You will drive service improvement, manage budgets, and deputise for the Head of Hotel Services while developing policies and leading teams to

Qualifications

• Proven senior operational middle management experience in healthcare or related area.
• Experience with service improvement and financial controls.
• Practical employee relations experience including liaison with staff representatives and partnership working.
• Experience managing an office environment and budgets.
• Knowledge of Statutory Regulations and Legislation relating to Health and Safety at Work, Risk Management, Facilities Services, Waste Management

Responsibilities

• Manage provision of a range of Hotel Services within acute and community hospital sites in a geographical area.
• Provide operational support to the Head of Hotel Services and Senior Management Team.
• Lead in identifying and implementing change to support direction and strategy.
• Develop policies, allocate responsibilities and use resources effectively.
• Deputise for the Head of Hotel Services as required.

Skills

Influencing & negotiation

Change management

Resource prioritisation

Verbal & written communication

IT skills

Facilities in the NHS knowledge

Strategic development

Employee relations

Education

Business management degree

ILM Management Level 5 or equivalent

Postgraduate diploma / Prince2 / NEBOSH

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is fixed term/secondment for 4 months due to Secondment Cover

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The postholder will provide senior operational leadership and management across a range of Hotel Services, ensuring the delivery of safe, effective, and high-quality non-clinical services that support patient care and organisational objectives.

The role will have managerial responsibility for the following service areas:

• Portering Services
• Domestic Services
• Accommodation Services
• Materials Management
• Catering Services (partial responsibility)

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The overall purpose of the job is to manage the provision of a range of Hotel Services within the acute and community hospital sites in a geographical area of the Health Board.

The Manager has responsibility for providing operational support of Hotel Services to the Head of Hotel Services and other members of the Senior Management Team.

The Manager will lead in identifying and implementing change, which contributes, to direction and strategy. They will also be required to support and have specific responsibilities for achieving a quality service through the development and best use of teams.

Will be responsible for the co-ordinated operational management of a range of Hotel Services provided with in the geographical area of responsibility, ensuring that the quality of the patient environment is maintained at all times.

They will be expected to develop policies following allocation of specific responsibilities, use resources effectively, and contribute to the wider activities and plans of the CPG, and the Health Board. They will deputise for the Head of Hotel Services as required.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Relevant business management degree or equivalent level of knowledge and significant relevant management experience
• Evidence of Continuous Professional development at post grad level e.g. attendance at relevant formal structured courses, either short or long term .e.g. Post Grad Diploma, Prince2, NEBOSH, etc.
• Relevant Management qualification, e.g. ILM Management level 5 or above and/or equivalent experience

Desirable criteria

• Masters degree or working towards it
• PRINCE2 or other Project/Programme management
• ECDL
• Leadership course/qualification
• Knowledge of Waste Management

Experience

Essential criteria

• Demonstrable experience in senior operational middle management in healthcare institution or related area
• Demonstrate achievement of service improvement and financial controls
• Practical employee relations experience including liaison with staff representatives and partnership working
• Highly developed specialist knowledge acquired through a combination of in-depth working experience in complex cross department activities.
• Experience of managing an office environment
• Experience of budgetary management and production of business cases
• Evidence of experience of managing financial transactions and the associated financial regulations

Skills

Essential criteria

• Influencing consultation and negotiation skills.
• Ability to initiate, implement and effectively manage change
• An ability to prioritise competing demands for resources, time and workload allocation.
• Good verbal and written communications skills that are appropriate and understandable at all levels of the organisation.
• IT skills to support general and self management.
• An awareness and appreciation of current issues relating to Facilities in the NHS
• Ability to contribute to a strategic development of service within the site, and the Health Board as a whole
• Knowledge of Statutory Regulations and Legislation relating to Health and Safety at Work, Risk Management, Facilities Services, Waste Management