Facilities Manager - Corkfield

Native Group; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamic opportunity for a Facilities Manager at a leading BTR operator in the UK, overseeing maintenance and ensuring compliance. You will lead a team to enhance resident satisfaction and optimize operational performance, alongside budget management. Ideal candidates will have proven experience in property management and strong technical skills.

Qualifications

• Experience as a Facilities Manager in property management.
• Strong knowledge of health and safety regulations.
• Proven leadership and team development skills.

Responsibilities

• Lead maintenance activities and ensure compliance with standards.
• Hire and develop the facilities team.
• Conduct regular inspections and manage repairs.

Skills

Building maintenance

Health and safety compliance

Team management

Communication

Leadership

Education

IOSH Certificate

L8 Certificate

NEBOSH Certificate

Tools

Microsoft Office

Building Management Systems

CRM systems

Job description

Native Communities (www.native-residential.com) is one of the fastest growing BTR operators in the UK, managing over 7,000 units. Our focus is on thoughtful design, excellent customer service, asset compliance, safety, and revenue performance.

We operate BTR assets for a diverse range of institutional investors. Our residents are mainly young professionals and families seeking a high-quality lifestyle in professionally managed rental properties. We aim to expand across the UK and to be recognized for outstanding service to investors and residents.

Native is gaining recognition for managing large-scale mixed-use estates with a focus on placemaking.

Position Summary:

The Facilities Manager oversees maintenance technicians and supervisors, with direct management responsibilities. The role requires technical and mechanical skills to ensure the building, apartments, grounds, amenities, and common areas meet standards of appearance, safety, and functionality. Responsibilities include ensuring health and safety compliance, general maintenance, inspections, repairs, and overseeing the interior and exterior of the property. The role supports the Birmingham area and is site-based.

This position may involve supporting sites pre-practical completion, including onboarding a development, commissioning M&E, snagging, warranty registration, and defect management.

The Facilities Manager also supports live assets, managing contractors, PPM, and team management.

Success in this role depends on four pillars:

1. Resident Satisfaction: Implementing a facilities strategy focusing on preventative and reactive maintenance to deliver exceptional resident experiences and positioning each property among the top three in its area on Homeviews.
2. Income and Expenditure Management: Improving facilities management to maximize ROI, controlling costs, and optimizing revenue from rentals.
3. Operational Excellence: Leading operational improvements across the community.
4. Team Management and Development: Developing a high-performing, motivated onsite team.

Key responsibilities include:

• Leading maintenance activities, ensuring requests and preventative programs meet standards.
• Hiring, training, and developing the facilities team.
• Developing standards for building and exterior maintenance.
• Managing the make-ready process for vacant apartments, including inspections, scheduling, and quality control.
• Conducting routine inspections and scheduling repairs.
• Managing materials, supplies, and budgets for maintenance.
• Assisting in budget development for repairs and capital expenses.
• Performing routine maintenance and safety inspections.
• Ensuring compliance with H&S regulations and organizational standards.
• Maintaining safety standards and reporting issues promptly.
• Identifying improvements and efficiency opportunities.
• Completing documentation accurately and timely.
• Maintaining confidentiality of sensitive information.
• Supporting site compliance through contractor recommendations.

Qualifications:

• Experience as a Facilities Manager in property management.
• Experience onboarding properties through practical completion.
• Comprehensive knowledge of building maintenance.
• Strong understanding of health and safety regulations and compliance experience.
• IOSH and L8 certificates required; NEBOSH preferred.
• Proficiency with Microsoft Office, Building Management Systems, and CRM systems.
• Excellent communication skills and rapport-building ability.
• Motivational leadership skills to drive team success.