Facilities Manager

Retirement Villages Group Ltd; West Byfleet; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Retirement Villages Group as a Facilities Manager to lead the establishment of a vibrant new community in West Byfleet. This role offers a unique opportunity to shape operations from the ground up, focusing on providing exceptional resident experiences while driving sustainability and efficiency. Your passion for customer service and strong leadership qualities will contribute significantly to the success of the community, and you'll benefit from being part of a purpose-driven organization dedicated to improving the lives of residents.

Benefits

Ongoing development opportunities

Purpose-led organization culture

Leadership role in a brand-new community

Focus on innovation and quality

Qualifications

• 3+ years' experience in facilities management.
• Strong customer-facing and operational expertise.
• Experience in managing mobilisation projects and contractor performance.

Responsibilities

• Leading the mobilisation of facilities-related services.
• Ensuring health and safety compliance.
• Managing planned and preventative maintenance.

Skills

Customer service

Operational expertise

Organisational skills

People leadership

Technical skills

Education

Level 2 Facilities Management qualification

NEBOSH General Certificate

Fire Safety Level 2

Tools

Microsoft Office 365

Job description

At Retirement Villages Group, we're building vibrant, sustainable communities that help people age well. We are now recruiting a Facilities Manager for our brand-new village in West Byfleet - an exciting opportunity to take a hands-on leadership role from the ground up.

This is a unique chance to shape the operations of a new community, ensuring it is safe, efficient, welcoming, and ready to support exceptional resident experiences from day one.

The Role:

• Leading the mobilisation of all facilities-related services at our new West Byfleet village - from commissioning equipment to onboarding staff and setting up contracts
• Overseeing property, grounds, and housekeeping services, setting and maintaining the highest standards
• Driving environmental sustainability, utility efficiency, and biodiversity initiatives across the site
• Ensuring full health and safety compliance, including emergency systems and documentation
• Creating a culture of customer service excellence, engaging closely with residents and the village team
• Managing planned and preventative maintenance (PPM), tendering, contractor relationships, and quality control
• Recruiting, training, and supporting a team aligned with RVG values and operational goals
• Working cross-functionally to contribute to the commercial and community success of the village
  
  
  

The Ideal Candidate:

• 3+ years' experience in facilities management with strong customer-facing and operational expertise
• Level 2 Facilities Management qualification (or equivalent experience)
• Proven knowledge of health and safety, including fire safety and legionella (IOSH Managing Safely preferred)
• Experience in managing mobilisation projects, budgeting, procurement, and contractor performance
• Strong people leadership, organisational and hands-on technical skills
• Comfortable using Microsoft Office 365 and facilities-related systems
  
  
  

Desirable:

• NEBOSH General Certificate or Fire Safety Level 2
• Experience in plumbing, electrical or building trades
• Pool plant operation (Level 3) where applicable
  
  
  

Our Values:

• Age Well - Supporting wellbeing, independence and fulfilment at every age
• Community - We're stronger together
• Keep Improving - Always learning, always growing
• Invest Wisely - We value what we're given and use it well
• Planet Positive - Making decisions with the future in mind
• One Team - We support, succeed and grow together
  
  
  

Why Join Us?

• Play a vital leadership role in launching a brand-new community
• Be part of a purpose-led organisation with a focus on innovation and quality
• Make a real difference in residents' lives
• Benefit from ongoing development and a values-driven culture
  
  
  

Ready to lead the way at West Byfleet? Apply today and be part of something truly special.