Facilities Manager

Retirement Villages Group; West Byfleet; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading organization in the role of Facilities Manager at a brand-new village in West Byfleet. This position offers a unique opportunity to shape a vibrant community environment while ensuring the highest standards of safety and service excellence. With a focus on sustainability and resident satisfaction, you will play a key role in fostering wellbeing, teamwork, and continuous improvement. Your leadership will directly impact our residents' quality of life as you oversee facilities operations, recruit and train your team, and maintain compliance with health and safety regulations.

Benefits

Ongoing development opportunities

Values-driven culture

Innovative community launch

Qualifications

• 3+ years’ experience in facilities management.
• Proven knowledge of health and safety standards.
• Experience in managing mobilisation projects.

Responsibilities

• Lead mobilisation of facilities-related services.
• Ensure health and safety compliance.
• Manage planned and preventative maintenance.
• Recruit and train a team.

Skills

Customer service

Operational expertise

People leadership

Organizational skills

Technical skills

Education

Level 2 Facilities Management qualification

Tools

Microsoft Office 365

Job description

At Retirement Villages Group, we’re building vibrant, sustainable communities that help people age well. We are now recruiting a Facilities Manager for our brand-new village in West Byfleet - an exciting opportunity to take a hands-on leadership role from the ground up.

This is a unique chance to shape the operations of a new community, ensuring it is safe, efficient, welcoming, and ready to support exceptional resident experiences from day one.

The Role:

• Leading the mobilisation of all facilities-related services at our new West Byfleet village - from commissioning equipment to onboarding staff and setting up contracts
• Overseeing property, grounds, and housekeeping services, setting and maintaining the highest standards
• Driving environmental sustainability, utility efficiency, and biodiversity initiatives across the site
• Ensuring full health and safety compliance, including emergency systems and documentation
• Creating a culture of customer service excellence, engaging closely with residents and the village team
• Managing planned and preventative maintenance (PPM), tendering, contractor relationships, and quality control
• Recruiting, training, and supporting a team aligned with RVG values and operational goals
• Working cross-functionally to contribute to the commercial and community success of the village

The Ideal Candidate:

• 3+ years’ experience in facilities management with strong customer-facing and operational expertise
• Level 2 Facilities Management qualification (or equivalent experience)
• Proven knowledge of health and safety, including fire safety and legionella (IOSH Managing Safely preferred)
• Experience in managing mobilisation projects, budgeting, procurement, and contractor performance
• Strong people leadership, organisational and hands-on technical skills
• Comfortable using Microsoft Office 365 and facilities-related systems

Desirable:

• NEBOSH General Certificate or Fire Safety Level 2
• Experience in plumbing, electrical or building trades
• Pool plant operation (Level 3) where applicable

Our Values:

• Age Well - Supporting wellbeing, independence and fulfilment at every age
• Community - We’re stronger together
• Keep Improving - Always learning, always growing
• Invest Wisely - We value what we’re given and use it well
• Planet Positive - Making decisions with the future in mind
• One Team - We support, succeed and grow together

Why Join Us?

• Play a vital leadership role in launching a brand-new community
• Be part of a purpose-led organisation with a focus on innovation and quality
• Make a real difference in residents’ lives
• Benefit from ongoing development and a values-driven culture

Ready to lead the way at West Byfleet? Apply today and be part of something truly special.