Facilities Manager

Boden Group; Luton; On-site; GBP 42,000 - 64,000; Full time

Job summary

Boden Group is seeking an experienced Facilities Manager to lead the delivery of hard and soft FM services across a high-profile site. You will own service delivery, manage contractors and frontline teams, and ensure safety, compliance and high standards on a busy, customer-facing environment.

The role emphasizes taking ownership, building strong client relationships and driving continuous improvements in service performance within a compliant operational setting.

Qualifications

• Extensive facilities management experience.
• Experience with hard and soft services.
• Experience managing FM contracts or operational contracts.
• Good understanding of health and safety requirements.
• Knowledge of SFG20 or similar maintenance standards.
• Excellent planning, organisation and communication skills.
• Customer-focused and able to engage stakeholders at all levels.
• Experience in transport/airport/high-footfall environments preferred.

Responsibilities

• Oversee delivery of hard and soft facilities services.
• Ensure compliance with health, safety, environmental and quality standards.
• Manage KPIs, SLAs and contract deliverables.
• Coordinate onsite contractors and support teams.
• Oversee planned preventive maintenance and reactive works.
• Audit contractor performance and safe systems of work.
• Build and maintain strong client relationships.
• Support budget control and service improvement.

Skills

Facilities Management

Contract management

Stakeholder communication

Health & safety

SFG20 knowledge

Job description

Boden Group are recruiting for an experienced Facilities Manager to lead the delivery of hard and soft FM services across a high-profile operational environment.

This is a great opportunity for a confident FM professional who enjoys taking ownership, managing service delivery, building strong client relationships and ensuring a safe, compliant and well-run site. The role would suit someone with experience across complex facilities, ideally public-facing or high-footfall environment.

The Role

As Facilities Manager, you will be responsible for overseeing day-to-day FM operations, ensuring services are delivered safely, efficiently and in line with agreed standards.

You will manage contractors, support staff, planned and reactive maintenance, compliance requirements, service performance and client communication, while identifying opportunities to improve service delivery.

Key Responsibilities

You will:

• Oversee the delivery of hard and soft facilities services.
• Ensure compliance with health, safety, environmental and quality standards.
• Manage KPIs, SLAs and contract deliverables.
• Coordinate onsite contractors and support teams.
• Oversee planned preventive maintenance and reactive works.
• Audit contractor performance and safe systems of work.
• Build and maintain strong client relationships.
• Support budget control, P&L management and service improvement.

About You

We are looking for someone with:

• Significant experience in Facilities Management.
• Strong knowledge of hard and soft services.
• Experience managing FM contracts or operational service contracts.
• Good understanding of health and safety requirements.
• Knowledge of SFG20 or similar maintenance standards.
• Excellent planning, organisation and communication skills.
• A customer-focused approach and confidence working with stakeholders at all levels.
• Experience in a transport, airport, station, infrastructure or high-footfall environment would be highly desirable.

Why Apply?

This is a hands-on FM role in a busy, operational environment where no two days are the same.

You will have the chance to take ownership of service delivery, lead from the front and make a genuine impact across a key site.