The primary purpose of this role is to oversee the day-to-day facilities management across multiple UK office locations, ensuring a safe, compliant, and well-maintained working environment. This role involves direct management of third-party service providers, responsibility for health and safety compliance, and active involvement in lease portfolio and property matters.
Key Responsibilities/tasks
Facilities Management
- Oversee daily operations of all UK sites to ensure facilities are safe, secure, and fully functional.
- Coordinate and monitor service levels of third-party facilities management providers (cleaning, security, maintenance, etc.).
- Implement planned and reactive maintenance schedules.
- Manage budgets related to facilities and office operations.
Health & Safety Compliance
- Ensure compliance with all health and safety legislation and company policies across all locations.
- Conduct regular site audits and risk assessments.
- Maintain health and safety records and ensure appropriate staff training and awareness.
- Act as a key contact for incident and emergency response planning.
Lease & Property Portfolio Management
- Maintain an up-to-date lease register across all sites.
- Monitor lease renewal dates, break clauses, rent reviews, and dilapidation responsibilities.
- Act as the main liaison with property lawyers and external agents on lease negotiations and legal matters.
- Ensure alignment of property strategy with operational needs of the business.
Stakeholder & Supplier Management
- Serve as the primary point of contact for internal stakeholders on all facilities and property matters.
- Manage relationships with external suppliers, contractors, property agents, and legal advisors.
- Support site moves, office refurbishments, or space planning projects.
Qualifications
- IOSH / NEBOSH certification
- IWFM qualification or equivalent
- Experience with CAFM systems
- Background in property or legal liaison work
Experience / Skills
- Proven experience in a Facilities Manager role, ideally within a multi-site and regulated industry such as financial services or broking.
- Strong knowledge of health and safety regulations (IOSH or NEBOSH certification preferred).
- Experience managing third-party service providers and contractor performance.
- Solid understanding of lease agreements and property management.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to travel across UK sites as required.