Facilities Manager

Manchester Arndale; Devon and Torbay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management firm in Devon and Torbay is seeking an Operational Facilities Manager. You'll be responsible for improving systems, managing finances, and providing top-notch customer service within a dynamic team. The ideal candidate has experience in customer service, strong financial skills, and proficiency in Microsoft Office. Join us in creating an inclusive and efficient workplace.

Benefits

Free Online Doctor Consultations

Competitive Salary

Contributory Pension

Annual Leave

Employee Assistance Programme

Training and Development Opportunities

Qualifications

• Previous experience in busy customer service environments.
• Excellent verbal and written communication skills.
• Strong financial understanding with keen attention to detail.
• Ability to prioritize workload to meet deadlines.
• Competent in the use of Microsoft Office applications.

Responsibilities

• Improve operational systems and processes.
• Support the business plan process.
• Direct performance across operations.
• Manage the invoice process.
• Contribute to operational documents and reports.

Skills

Customer service experience

Excellent communication skills

Microsoft Office proficiency

Financial understanding

CAD experience

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

Working as part of a best in class Facilities Management Team to provide a professional and customer-focused Operational Facilities function on the Addleshaw Goddard contract. The FM will be skilled in managing Concept Evolution, Engineer task allocation, Finance administration and query handling whilst partnering with the National Account manager on strategic account objectives.

We offer a wide range of support and benefits to our employees including:

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities

Main Responsibilities and Duties:

• To work with all relevant parties to improve the operational systems, processes, and policies in support of the company’s mission.
• Contribute to the business plan process whilst being aware of, and drive, best in class performance to exploit synergies across the Business.
• To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans.
• Ensure the best value return from the business.
• Ensure excellence in the tactical execution of all operational processes.
• Contribute to the wider business strategy and direction.
• Organisation and production of Operational documents and reports.
• Monitor and manage SLA's in order to deliver tasks in a timely and effective manner for the end user.
• To manage daily communications to the OCS team in order to highlight areas of focus.
• Support and deputise the National Account Manager when required.
• To complete trend analysis on planned and reactive tasks.
• Work alongside the client help desk to manage reporting and successful customer engagement.
• Produce ADHOC, daily, weekly and monthly reports.
• Manage the Invoice process from start to finish and act as the on-account finance controller.
• To track and record all service charge items in multi-tenant sites.
• Manage the ACW budgets and quotes process.
• To undertake general office duties.
• Manage and maintain Subcontractor information and documentation
• Organising site filing, keeping in order and tidy manner
• Maintaining records of staff leave filing authorised forms centrally

Experience and attributes essential for the role:

• Previous experience of working in a busy customer service environments
• Excellent verbal and written communication skills
• Able to prioritise workload in order to meet deadlines
• Strong financial understanding with keen attention to detail
• Friendly outgoing personality
• The ability to remain calm under pressure
• Competent in the use of Microsoft Office applications
• CAD experience
• Willing to ‘go the extra mile’ to provide a best-in-class service
• Willing to learn and continually develop skills
• Has a ‘Can do’ attitude

Experience and attributes desirable for the role:

• Previous Facilities experience
• Worked with Concept Evolution or similar CAFM systems
• A Customer Experience mindset
• Health & Safety experience, IOSH or equivalent qualification
• Industry knowledge in Engineering and Cleaning
• Financial acumen
• Moves and changes experience

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.