Facilities Manager

Chiltern; Deddington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading transport services company in Deddington seeks a Facilities Manager to oversee the operational management of railway station facilities. The role requires a proven track record in facilities management, strong understanding of health & safety regulations, and excellent organizational skills. You will lead maintenance schedules, monitor contracted services, and ensure compliance with operational standards to enhance passenger experience.

Qualifications

• Proven experience in facilities management within a high-footfall environment.
• Strong understanding of health & safety legislation in the UK.
• Ability to manage multi-disciplinary contractor teams.

Responsibilities

• Oversee the maintenance and condition of station facilities.
• Monitor contracted services and ensure compliance.
• Conduct inspections to identify and resolve defects.

Skills

Facilities management

Health & safety legislation

Organisational skills

Communication

Problem-solving

Education

NEBOSH or IOSH qualification

Tools

Facilities management software

Microsoft Office

Job description

The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations.,

• Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times.
• Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification
• Conduct regular inspections and audits of station facilities to identify and resolve defects promptly.
• Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes.
• Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation.
• Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives
• Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity.
• Deliver continuous improvements to enhance passenger experience and meet SQR standards.
• Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports.
• Promote and enforce high standards of customer service across all facilities-related activities.
  
  Essential
• Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations).
• Strong understanding of health & safety legislation and statutory compliance requirements in the UK.
• Experience managing multi-disciplinary contractor teams and service providers.
• Excellent organisational, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Ability to work flexibly, including occasional evenings or weekends in response to operational needs.
• Proficient in using facilities management software and Microsoft Office applications.
Desirable
• NEBOSH or IOSH qualification.
• Knowledge of rail industry standards and operations.
• Experience working in a unionised environment.
• Project management qualifications (e.g., PRINCE2)
Key Competencies
• Leadership and team coordination
• Customer focus
• Financial acumen
• Attention to detail
• Adaptability and resilience
• Proactive approach to safety and compliance