Facilities Manager

TN United Kingdom; Aberdeen City; On-site; GBP 30,000 - 60,000; Full time

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have extensive experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Role Purpose

Reporting to the Site Lead, the Site Operations Manager is responsible for overseeing workplace services such as Catering, Cleaning, Housekeeping, Mailroom, Waste, and Portering within their deployed site. This role involves inspiring onsite teams and service partners to innovate and continuously improve, supporting the Site Lead as their deputy, and representing our services with high standards of delivery.

What this job involves

Key Responsibilities

1. Lead and inspire the team, demonstrating a passionate commitment to the end user experience.
2. Take responsibility for designated workplace activities and vendor partnerships.
3. Be a visible point of contact for client colleagues and site occupants.
4. Create and sustain first-class service provision to end users.
5. Support site operations through audits and develop action plans for improvements.
6. Maintain high standards for the visual image of the site.
7. Drive ownership of workplace services and relationships within the site team.
8. Ensure performance aligns with SLA agreements.
9. Monitor vendor performance to ensure delivery as expected.
10. Be a dependable leader, self-starter, and innovator with attention to detail.
11. Promote safety culture within the site.
12. Ensure client satisfaction with workplace services.
13. Support client projects within expected parameters.
14. Act as the interface between the client and vendor partners for all services.
15. Support audits, reviews, and compliance activities.
16. Support strategic development of all services.
17. Identify opportunities for service delivery improvement and cost efficiency.
18. Assist with occupancy planning and internal moves.
19. Ensure compliance with legislation and regulations.
20. Support financial processes and budget preparation.

Accountabilities

1. Operate according to JLL and client processes.
2. Participate in business continuity planning reviews.
3. Maintain proactive relationships with end users and understand their needs.
4. Support a collaborative working environment.
5. Implement and follow HSE standards and practices.
6. Report incidents and emergencies promptly.
7. Manage and collaborate with vendors to resolve issues.
8. Provide performance reports on vendor support.
9. Support operational initiatives and projects.
10. Manage vendor performance, motivate, train, and develop teams.

Competencies

Excellent PC skills, proficient in Microsoft Office suite.

Personal Attributes

• Customer-focused
• Good communicator (written and verbal)
• Assertive
• Culturally aware and sensitive

Skills and Experience

The successful candidate will have proven experience in:

• Facilities/Premises Management in a corporate environment
• Managing quality customer-driven services
• Driving cost efficiencies through proactive FM opportunities
• Understanding health, safety, and environmental issues

Qualifications & Experience

• Managerial experience in a related service environment
• Customer service skills
• Budget and P&L control knowledge
• Contract management experience
• Change management experience
• Continuous improvement and problem-solving skills
• Proficiency in MS Office applications

Skills & Behaviours

• Leadership
• Communication skills
• Problem-solving
• Time management
• Cultural awareness

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Location: On-site – Aberdeen, GBR

If this description resonates with you, we encourage you to apply even if you don’t meet all the requirements. For support during the application process, please contact us at [phone]. For other inquiries, please visit our Contact Us page or our careers site.

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