Facilities Management Technical Director

Colliers International EMEA; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a highly experienced Facilities Management Director to oversee FM services across a national portfolio. This pivotal role involves leading the implementation of FM strategies, ensuring compliance with performance metrics, and managing risk effectively. The ideal candidate will have a proven track record in managing large FM portfolios, exceptional commercial acumen, and a strong operational background. This role offers flexibility in location, with the requirement to travel across the UK to maintain service standards and manage escalations. Join a forward-thinking company and make a significant impact in the FM sector.

Qualifications

• 10+ years of experience in managing national FM portfolios.
• Strong background in contract management and cost control.

Responsibilities

• Lead the implementation of FM strategy and ensure service delivery.
• Manage outsourced service contracts and supplier relationships.

Skills

Facilities Management

Contract Management

Cost Control

Commercial Governance

Operational Efficiency

Risk Management

Education

Bachelor's Degree in Business Management or related field

Job description

Company Description

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.

Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

Job Description

We are seeking a highly experienced Facilities Management Director to lead and oversee the full spectrum of FM services across a national portfolio for our strategic client. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing risk, ensuring performance, maintaining business continuity, and driving service excellence.

While this is a national role with flexibility in location. Both the client and Colliers team are based. The successful candidate must be willing to travel across the UK to maintain service standards and manage escalations as needed.

Key Responsibilities

• Lead the implementation of the FM strategy and target operating model
• Ensure consistent FM service delivery aligned to defined performance metrics and service levels
• Oversee site inspections, audits, and performance reviews to validate service compliance
• Manage all outsourced service contracts, ensuring adherence to contractual frameworks
• Lead supplier performance and relationship management
• Review, improve, and approve operational processes to drive service quality
• Manage all service quality and escalation issues across the estate
• Provide governance and oversight of commercial claims, variations, and adjustments
• Drive cost and commercial management, ensuring alignment with fixed-price and semi-comprehensive models
• Maintain strong contract management practices in accordance with Master Service Agreements (MSAs)
• Deliver comprehensive management reporting and data insight across all aspects of FM
• Lead glide path savings initiatives, driving continuous improvement and operational efficiencies
• Ensure supply chain continuity and resilience strategies are embedded
• Champion business continuity and resilience planning across the FM portfolio
• Integrate FM delivery with wider CRE strategic objectives to ensure cohesive execution

Qualifications

• Proven track record managing national FM portfolios with contract values in the region of £30 million
• Exceptional commercial acumen with deep experience in contract management, cost control, and commercial governance
• A minimum of 10 years’ experience managing all core FM services, ideally in complex and high-risk environments
• Sector experience within banking or financial services is highly desirable, though not essential
• Strong operational FM background, with a clear understanding of gearing ratios, benchmarking, and key metrics that inform organisational design and service strategy
• Able to influence at a senior level and lead cross-functional teams toward strategic outcomes
• Willingness to travel nationally.

Additional Information