Facilities Management Assistant

UPP; Leeds; On-site; GBP 13,000 - 16,000; Part time

Job summary

UPP seeks a Front of House Assistant in Leeds to enhance the student experience. This part-time role involves managing the Reception Desk, ensuring safety and security, and supporting daily administration. Ideal candidates have experience in similar environments, excellent communication, and organizational skills. Join a dynamic team with a focus on making a positive difference in students' lives while enjoying a competitive salary and extensive benefits.

Benefits

25 days holiday plus bank holidays

Life insurance

Pension

Cycle to work scheme

Store discounts

Access to UPP Rewards portal

Two paid volunteering days annually

Qualifications

• Experience in a similar role and environment.
• Flexibility to work additional hours during peak times, especially student arrival and departure weekends.

Responsibilities

• Operating the Reception Desk and monitoring helpdesk activities.
• Providing excellent reception services to residents and office staff.
• Conducting regular walks of the residence and grounds for security monitoring.

Skills

Communication

Organizational skills

Attention to detail

Team-oriented attitude

Job description

Here at UPP, we currently have an exciting opportunity for a Front of House Assistant to join our team.

The Front of House Assistant will be responsible for operating the Reception Desk and a computerized system that monitors helpdesk activities for reactive and planned maintenance work.

This is a permanent, part-time position working 20 hours per week from 3pm to 7pm, Monday to Friday. The salary is £13,148.54 per annum.

Role responsibilities include:

• Providing excellent reception services to residents and office staff, including keeping records of visitors, contractors, and issuing keys as required
• Assisting managers with on-site activities, daily administration, and regular reporting
• Conducting regular walks of the residence and grounds to monitor security and safety issues, reporting any concerns
• Monitoring student conduct, encouraging appropriate behavior, and reporting breaches of the Code of Conduct and license agreement
• Managing out-of-hours access to the residence, ensuring compliance with fire, health & safety procedures, and residence instructions
• Coordinating with UPP staff, university clients, subcontractors, residents, and conference delegates as needed

We care about our residents' experience and invite you to join our friendly, passionate team to make a positive difference in students' lives.

We are looking for candidates with:

• Experience in a similar role and environment
• Excellent communication and organizational skills
• Attention to detail and a team-oriented attitude
• Flexibility to work additional hours during peak times, especially student arrival and departure weekends

Offers of employment are subject to satisfactory vetting, including employment references from the past three years and possibly additional checks such as a basic DBS.

What we offer:

We provide a dynamic and supportive work environment, a competitive salary, and a comprehensive benefits package including 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, store discounts, and access to the UPP Rewards portal offering discounts across various retailers and services. We also offer two paid volunteering days annually to support a charity of your choice.

Our people are central to our success. We welcome everyone who shares our values, regardless of background or identity.

We are proud to hold the Investors in People gold standard, demonstrating our commitment to our staff.

If you have energy, pace, and passion, and this sounds like you, apply today.