Facilities Management Apprentice

Office for Students; Bristol; On-site; GBP 24,000; Full time

Job summary

The Office for Students seeks a Facilities Management Apprentice for its Bristol office. This role will involve a variety of duties from front-of-house tasks to compliance with health and safety protocols. You will develop transferable skills in a supportive environment while engaging with multiple departments.

Benefits

Civil Service defined benefit pension

Development opportunities and specialist training

Qualifications

• Open to developing exceptional customer service and communication skills.
• Good organisational and IT skills.
• Basic level of numeracy and literacy.

Responsibilities

• Greeting and inducting visitors and staff to site.
• Maintaining compliance with health and safety policies.
• Working as part of a team to deliver service standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Basic literacy and numeracy

Basic IT literacy

Job description

Facilities Management Apprentice

Bristol

£23,303

Plus generous Civil Service defined benefit pension

As the independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to learn and develop your skills. We are focused on ensuring the best possible outcomes for all students, and the Facilities Management team are at the heart of enabling this work. Taking responsibility for the safe functioning of our Bristol office, we enable the OfS to get on with the important job of delivering even better opportunities for England's students.

About the role:

As an Apprentice with this team, you will take on a varied array of duties, ensuring that our offices, facilities and equipment are operating safely. From handling front-of-house services and setting up meeting rooms through to dealing with potential health and safety issues, you will learn from a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge.

As such, every day will present you with a fascinating range of challenges, and you will have the scope to work closely with colleagues from all departments. Taking on a number of learning units that will cumulatively contribute to securing your qualification, you may also be required to complete Functional Skills in Maths and English.

As a fully-fledged member of our team, we will see to it that you are learning the type of transferable skills that will set you up for a great career. You will therefore find plenty of development opportunities with the scope for specialist training, plus a genuinely supportive workplace in which colleagues will really appreciate your input.

Key responsibilities:

Front of house duties

• Greeting and inducting visitors and staff to site
• Receiving deliveries and liaising with a variety of FM contractors

Delivering FM services

• Working as part of a team to deliver agreed service standards for the OfS across the site
• Responding appropriately to site queries, requests, or complaints
• Undertaking regular procedures and checks
• Carrying out reactive tasks as required
• Maintain consumable stocks across site (stationery, coffee, etc.)
• Distribution and collection of mail
• Setting up meeting spaces by arranging tables and chairs
• Occasional printing requests
• Assisting with furniture moves

Health, safety, and the environment

• Fire marshal duties (training will be provided)
• Electrical inspection and testing (training will be provided)
• Maintain compliance with H&S policies across the site, following agreed procedures and record-keeping
• Identification and reporting of potential H&S risks/issues

Stakeholder engagement

• Effective engagement with internal and external stakeholders, always acting professionally

Team working

• Working effectively with other team members to achieve departmental tasks.

Apprenticeship work:

• Monthly reviews with a tutor that will support your learning
• Workshops that allow you to engage with other learners outside of the OfS
• Support from more experienced FM team members
• Wider skills; health and safety, employment rights, e-safety, equality and diversity, and safeguarding.

About you:

To make the most of this unique opportunity you will need to be open to developing exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face. As a problem solver who can identify when something needs to be done and react accordingly, you will be able to take directions and provide constructive feedback. Crucially you will also be a team player who is friendly, personable and keen to respond to work requests. With good organisational and IT skills, you will be able to prioritise your own tasks, and you will have a basic level of numeracy and literacy.

Desired Skills

• Customer service - Build relationships with staff to provide assistance, within the role requirement, in a pleasant and helpful manner.
• Communication - Clear and effective exchange of information via email, telephone, messages, and face to face interactions. Communication also includes listening skills and the ability to follow directions and provide feedback.
• Problem solving - Identify when something needs to be done and react accordingly by applying suitable and actionable solutions.
• Teamwork - Working with team members to achieve departmental tasks and objectives by contributing unique skills and abilities.

Desired Personal Qualities

• Friendly and personable
• Responsive to work requests
• Willingness to learn

Desired Qualifications

• Basic literacy and numeracy
• Basic IT literacy

Please note that this role is fixed at 37 hours with a work pattern of Monday-Thursday 0900-1730 and Friday 0900-1700. The role does not have any remote working and is 100% office based.

Working for us

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience, and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation, and socio-economic background.

Closing date for applications: 30 June 2025

Interviews: From 7 July 2025