Facilities & I.T Lead

Ardent; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in land and stakeholder engagement services is seeking a Facilities and IT Lead. This role involves managing office operations, ensuring compliance, and overseeing IT support across multiple locations. The ideal candidate will have strong people management skills and experience in facilities operations, contributing to the company's mission of delivering impactful projects.

Benefits

Medical health plan

Coaching

Cycle to Work

Electric Car Scheme

Enhanced maternity and paternity pay

Qualifications

• Demonstrable experience of managing multi-site facilities operations.
• Proven people management experience across remote or multi-site teams.
• Familiarity with workplace compliance: Health & Safety, Fire Safety.

Responsibilities

• Lead day-to-day office operations across all office locations.
• Monitor service performance of third-party contractors.
• Coordinate office moves and reconfigurations.

Skills

People Management

Facilities Operations

Vendor Management

Budget Management

Sustainability Initiatives

Education

Experience in Facilities Management

Job description

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Full Job Description

Location:Birmingham, Manchester or Leeds with travel as required (we offerHybrid working)

Full Time or Part Time: Full Time

Directorate: Corporate Services (Operations)

CompanyOverview:

Ardent is the UK’s leading provider of land,consent management and stakeholder engagement services to supportmajor infrastructure and regeneration projects from concept todelivery.

We are Project Managers, CharteredSurveyors, Engagement specialists and Land Referencers, based inLondon, Birmingham, Warrington, Leeds, Glasgow and Dublin andsupporting projects throughout the UK and Ireland.

Established in 1992, we are a high-growth business, that hasdoubled in size to c. 200 people during the past 3 years, and ourclient portfolio includes some of the biggest players across our fourcore sectors of transport, renewables, utilities and regeneration.

We are passionate about delivering life-improvingchange for communities and future generations and we are proud to playa key role in facilitating and delivering the UK and Ireland’s netzero agenda, improving connectivity, enabling the repurposing of highstreets and town center's and delivering new homes for the people whoneed them most.

We are problem-solvers, can-doersand solution-drivers working collaboratively with our clients toprovide proactive and strategic advice to identify and mitigate risks,deliver efficiencies and, ultimately, achieve deliverable consents andbuild projects that positively impact people’s lives and the worldthat we live in.

Role Purpose

TheFacilities and IT Lead is responsible for ensuring that our workplacesacross our all of our offices are safe, functional, well-maintained,and technology-enabled environments that support high levels ofproductivity and people engagement. You will lead a team of 5site-based support staff and play a central role in drivingoperational consistency, sustainability, and efficiency across ourproperty portfolio.

Accountabilities

Facilities Management

• Lead and manageday-to-day office operations across all office locations, ensuringconsistent service delivery in cleaning, maintenance, post, security,and workspace management.
• Monitor service performance ofthird-party contractors and suppliers (e.g., cleaners), ensuringcontract compliance and high standards.
• Ensure all facilitiesare fully compliant with UK statutory and regulatory requirements,including fire safety, health & safety, DSE assessments, and riskreporting.
• Coordinate office moves, reconfigurations, andspace optimisation in alignment with business needs.
• Lead a geographically dispersed team of local facilitiesand office support staff.
• Provide direction, coaching, andperformance management to ensure high-quality service and personaldevelopment.
• Foster a strong service culture with aproactive, can-do attitude across the team.

Local IT Support Oversight (non-strategic)

• Oversee first-line IT support operations at the locallevel, including onboarding/offboarding, hardware provisioning, andincident response.
• Act as liaison between the business andcentralised IT partner for escalated issues and service coordination.
• Maintain an accurate record of occupancy, deskutilisation, and space plans for all offices.
• Plan anddeliver office moves, upgrades, and refurbishments with minimaldisruption.
• Collaborate with executive leadership to alignworkplace strategy with future growth or consolidation plans.
• Own the relationships and performance of third-partyfacilities and IT service providers.
• Conduct regular reviewsof service contracts for value, compliance, and service levels.
• Ensure appropriate procurement processes are followed andvalue-for-money is demonstrated.

Sustainability and ESG Contribution

• Supportthe business’s environmental goals by implementing and monitoringsustainability initiatives across our offices (e.g., energy reduction,recycling).
• Contribute to ESG reporting by gathering andreporting facilities-related data.

Essential Experience & Qualifications

• Demonstrable experience of managing multi-site facilitiesoperations, ideally in a professional services or corporate officeenvironment.
• Proven people management / leader experienceacross remote or multi-site teams.
• Familiarity with workplacecompliance: Health & Safety, Fire Safety, DSE, etc.
• Strongworking knowledge of contractor and vendor management.
• Basicunderstanding of IT support processes and technologies.
• Budget management and cost-control experience.
• UKdriving license and willingness to travel regularly between offices.
• Knowledge ofsustainability reporting (e.g., energy use, ESG metrics).
• Familiarity with ISO standards (e.g., 9001, 14001) andbuilding certifications.

Cultural Fit &Alignment with Values

The Facilities and IT Lead is anambassador of the Ardent values, promoting a culture of integrity,collaboration, and excellence. Inspiring a commitment to inclusivity,change, and innovation.

• Thirst forKnowledge (We embrace opportunities to learn and improve forpersonal and professional growth)
• Own It (We do whatwe say we will. We own our individual actions, are accountable forthem and take pride in adding value)
• Be the Difference(Focus energy to make things happen. Be beyond process. Stand up,Stand out)
• Enjoy the Journey (Have fun, be engagedand be proud to be Ardent) -
• Adapt (We drive changeand innovation to deliver growth and new opportunities in anever-changing world)

Ardent is an equalopportunities employer that is committed to inclusion and diversity.We positively encourage applications from suitably qualified andeligible candidates regardless of race, colour, religion or belief,age, sexual orientation, gender identity/expression, disability statusor other legally protected characteristics.

Withpeople at the core of our business, we offer employees an unrivalledcareer opportunity rather than simply a job. In a fast growingorganisation, we train, develop and support our staff to grow andachieve their career goals. This is supported by a number ofinitiatives to look after the wellbeing of our employees whilstallowing employees to work flexibility and maintain a positive worklife balance.

We offer an attractive benefitspackage to include :-

• Medical health plan
• Coaching
• Cycle to Work
• Electric Car Scheme
• Enhanced maternity and paternity pay

For more information, please see our services page on ourwebsite at

Interested? Get in touch!

Should you be interested in hearing more about the position orwish to send your cv in to or contact Stuart Thomas

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