Facilities Hub Operator (XN03)

NHS; Leeds; On-site; GBP 24,000 - 26,000; Full time

Job summary

The Leeds Teaching Hospitals NHS Trust seeks flexible Hub Operators for its Control Room at St James Hospital. This full-time role involves CCTV operation, task management, and ensuring public safety. Ideal candidates will have experience in control room roles, excellent customer service, and strong IT skills.

Benefits

Annual leave starting at 27 days

Onsite car parking

Qualifications

• Experience in security industry operations, particularly CCTV and access systems.
• A proven track record of excellent working relationships with emergency services.

Responsibilities

• Oversee day-to-day operation of the Hub Control room while supporting staff and patients.
• Conduct system checks for equipment functionality and maintain accurate logs.
• Manage communications and ensure compliance with security protocols.

Skills

Customer Service

IT Skills

Teamwork

Education

NVQ Level 2 or equivalent in Supervisory Management

National Certificate for CCTV Operators

SIA CCTV Certificate

Job description

Doyou want to make a difference to your local community and support your localNHS, have a reliable job with excellent career development opportunities?

TheLeeds Teaching Hospitals NHS Trust is looking for flexible and reliableindividuals to work as Hub Operators based in the Estates & FacilitiesControl room at St James Hospital in Leeds.

Areyou self-motivated and a flexible team player who can follow setprocesses? Do you have excellentcustomer service and IT skills and ability to work under strict timescalesand pressure. Do you have experiencein control room/dispatch or call centre roles?

Permanentfull time vacancies ( 37.5 hours per week) are currently available,supporting the 24 hour service provision (including bank holidays)

Shiftpatterns are flexible but can include 0700-1900 and 1900-0700 rotating on a 4on/4 off pattern or could be Mon-Fri dependent upon the needs of the servicewith rosters provided in advance.

Thejob package includes:-

Acompetitive salary Band 3 £24,071 - £25,674 + enhancements for unsocialhours

Annualleave starting at 27 days per annum plus statutory bank holidays rising to 33days with service.

Onsite car parking

Main duties of the job

Theroles provides the following services to the Trust:-

- CCTV operation/monitoring

- Access control

- Alarms response

- Management of task managementsystem and the control and dispatching of Tasks for Security, portering,cleaning, patient transport, estates etc.

- Internal/external communicationwith wards/departments, emergency services etc.

- Operation of control room equipment

- Support the supervisory role in theabsence of the Co-ordinator

About us

LeedsTeaching Hospitals is one of the largest employers in Leeds, employing over20,000 staff and providing care to 1.6 million patients every year. The Estatesand Facilities team keep the Trust's sites running and manage one of thelargest estate portfolios across the NHS. With over 2,500 staff, we provide arange of Estates & Facilities management services and ensure our buildingsand environments are fit for purpose, clean and safe.

Whetherwe're cleaning wards, maintaining buildings, monitoring environmental impact,providing staff childcare, delivering hot meals to patients or patrolling oursites, we support the delivery of patient care. Guided by our Leeds Way Values,we are committed to creating the best place to work and being the employer ofchoice for estates and facilities in the region.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk' membersof our existing workforce to new roles. As such,

Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.

Job responsibilities

Day to day operation of the HubControl room to provide support and guidance to Estates & Facilitiesteams and to assist them to meet theneeds of staff, patients, visitors, whilst ensuring the protection ofTrust.

Carry out the urgent and non-urgentsystem checks to ensure that equipment is fully functional and complete theequipment records logs. Keep accurate and detailed logs/records of allrepairs and maintenance of the Hub Control room equipment and systems.

Assist the Duty Hub Co-ordinatorwith the supervision of the deployment of Estates & Facilities staff toensure that the needs of the each service are met with the regulated andprioritised deployment of various staff - Portering/Cleaning/Security/Estatesetc. To ensure the Hub control room,oversees and escalates any urgent traffic management car park management,,roving patrol and vehicle enforcement are met.

Maintain regular radiocommunication with all staff and ensure that staff follow the correct radioprocedures and protocols. In the case of the roving patrol and other staff inlone worker situations, ensure that routine and regular contact is made and recordedto support safe working practices.

Carry out formal documentedhandover sessions with control room staff at the change of each shift for thepurpose of updating on the days activities and briefing on any outstanding orkey issues.

Ensure that detailed, accurate andtimely records are kept on all incidents and activities using either paperbased or computer based systems.

To liaise and respond to requestsfrom colleagues and external agencies when requested to provide informationcovering recorded material and to view and select information from suchmaterial as required all in accordance with the relevant Trust policies andprocedures.

To report incidents or potentialincidents to the colleagues and external agencies which includes thereporting of issues, crimes and incidents taking place, persons or vehiclesacting suspiciously, reporting premises or vehicles affected by crime

The taking of system requests,prioritising the work and appropriate allocation of duties to team members,including the use of IT communication systems.

Provide effective technical supportto the Security and Traffic services in a safe and secure environment forstaff, patients, visitors and Trust assets.

Ensure that line management aremade aware of any serious incidents.

Follow Trust, Directorate andDepartmental policies and procedures for booking annual leave, changes torota and sickness reporting.

Strictly adhere to the Directoratesdress code and wear the appropriate uniform/PPE for the duties being carried.

Assist with the production ofEmergency out of hours access cards.

Support Security Services with thesafe storage and release of Emergency designated keys to ensure safe accessand egress in highly restricted areas.

Assist in promoting initiatives fortackling violence and aggression against staff and health care professionalswithin the Trust (Zero Tolerance initiative), through innovation, education,prevention and detection routes, along with close working relationships withthe Police and other external agencies.

Act at all times to strengthen theprofessional status of the Facilities Hub within the Trust.

Attend staff briefings and keepfully updated with matters affecting the Trust, Directorate and Department byregular reference to bulletins, notices, emails, etc which are displayed onall staff communication notice boards.

Attend all mandatory, refresher andinternal training courses.

Deputise for the Hub Co-ordinatorwhen required and in their absence.

Person Specification

Additional Requirements

• Role model for Estates & Facilities colleagues Honesty and integrity Commitment to working in partnership with and supporting others. Accepting of individual responsibility within a teamwork culture.

Qualifications

• To be educated to NVQ Level 2, or equivalent experience in Supervisory management Level 2 National Certificate for CCTV Operators (Public Space Surveillance) or the ability to achieve within 3 months
• SIA CCTV Certificate

Experience

• Experience of the Security Industry in relation to the operation of CCTV Camera and Card Access Systems, especially in a large complex organisation (preferably within the NHS). Control centre experience
• Proven track record of building and maintaining excellent working relationships with emergency services and other key external agencies

Skills & Behaviours

• Call centre and customer service skills - CCTV, Health & Safety Knowledge of policies and procedures relating to CCTV in an NHS environment.
• Customer Service skills - Proven track record of working across a range of organisations / agencies to deliver projects / work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.