Facilities Helpdesk Planner

TN United Kingdom; Glasgow; On-site; GBP 27,000; Full time

Job summary

An established FM service provider in Glasgow is seeking a Facilities Helpdesk Planner to manage helpdesk operations and support administrative tasks. This role involves coordinating maintenance requests, processing invoices, and ensuring customer satisfaction through effective communication. The company offers a competitive salary, private healthcare, and 28 days of holiday, making it an excellent opportunity for those looking to grow in a supportive environment. If you have a passion for facilities management and a proactive approach, this could be the perfect role for you.

Benefits

Private Health Care

28 days holiday

Company pension

Qualifications

• Proven track record in Facilities Management and administration roles.
• Excellent telephone manner and customer service skills.

Responsibilities

• Manage helpdesk calls and emails professionally.
• Process purchase orders and maintain FM Helpdesk Inbox.
• Support Office & Contract Managers with administration tasks.

Skills

Facilities Management

Administration

Customer Service

Time Management

Computer Literacy

Teamwork

Job description

Facilities Helpdesk Planner Glasgow up to £26,500

CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager chasing documentation/invoices, and answering calls and emails. In return, the company is offering a competitive salary, further training, and the opportunity to work for a great company!

Key duties & Responsibilities:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox.
• Schedule reactive and helpdesk call outs.
• Review jobs received during the working day and allocate accordingly to engineers.
• Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
• Support the Office & Contract Managers in the administration & delivery of departmental objectives.
• Attend to queries should they arise.
• Provide general administration support.
• Raise corrective maintenance tasks following on from PPM completed tasks.
• Organise day-to-day work to ensure that all key tasks are fulfilled.

Requirements:

• Previous Facilities & Maintenance Helpdesk experience would be ideal.
• Excellent and professional telephone manner.
• Excellent customer service skills.
• Time management skills.
• The capacity to think ahead, plan, and prioritise own workload.
• The ability to work under pressure and meet deadlines.
• Computer literacy.
• The ability to work as part of a team.
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed.

Salary & Benefits:

• Up to £26,500
• Private Health Care
• 28 days holiday
• Company pension

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