Facilities Helpdesk Operator – Elite Law Firm – Excellent Benefits

Larbey Evans; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading law firm in London is seeking a Facilities Helpdesk Operator to provide high-quality customer service as the point of contact for building-related issues. The role involves managing day-to-day Helpdesk functions, scheduling maintenance, and supporting internal teams. Candidates should have at least 5 years of facilities management experience and familiarity with CAFM systems. Competitive salary of up to £38,000 plus generous benefits.

Benefits

Generous employee benefits

Qualifications

• Minimum A-level standard qualification.
• 5 years+ Facilities management experience, ideally within a Law Firm.
• Knowledge of Facilities Systems, ideally CAFM knowledge.

Responsibilities

• Manage day-to-day operations of the Helpdesk function.
• Effective management of all preventative maintenance scheduling.
• Update internal clients on status of their facilities assistance requests.
• Ensure all certification and supporting paperwork is managed effectively.
• Produce reports regularly and manage Helpdesk administration.
• Capture Events for efficient service delivery.
• Support the Helpdesk Supervisor in managing the Helpdesk function.

Skills

Facilities management experience

Customer service skills

Communication skills

Knowledge of CAFM systems

Education

A-level standard qualification

Tools

CAFM systems

MRI concept Evolution

MRI Go

Job description

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Facilities Helpdesk Operator – Elite Law Firm – Excellent Benefits, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6596c86054d0

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Facilities Helpdesk Operator

International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.

•Monday to Friday (10am – 6pm)
• Salary up to £38,000
• Generous employee benefits

As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.

Facilities Helpdesk Operator duties will include:

• Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
• Effective management of all preventative maintenance (PPM) scheduling and reactive service calls
• Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
• Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
• Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
• Manage Helpdesk administration and facilitate training requirements.
• Capture Events and associated requirements for efficient and smooth delivery of service.
• Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
• Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.

Facilities Helpdesk Operator desired experience :
• Minimum A-level standard qualification
• 5 years+ Facilities management experience, ideally within a Law Firm
• Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go)