Facilities Helpdesk Operator

Larbey Evans Ltd; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading law firm in London seeks a Facilities Helpdesk Operator to manage building-related issues, provide customer service, and support internal teams. Candidates need over 5 years of experience in Facilities Management, particularly within a corporate setting. The role offers a salary of up to £38,000 along with generous employee benefits.

Benefits

Generous employee benefits

Qualifications

• Over 5 years of Facilities Management experience, preferably within a Law Firm.
• Familiarity with Facilities Systems, ideally CAFM systems like MRI Concept Evolution or MRI Go.

Responsibilities

• Manage the day-to-day operation of the Helpdesk function efficiently.
• Update clients requesting facilities assistance on call status.
• Ensure all certification and supporting documents are stored within the CAFM system.

Skills

Customer service

Communication

Facilities Management

Education

Minimum A-level qualification

Tools

CAFM systems

Job description

Facilities Helpdesk Operator

International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high-quality customer service as the central point of contact for all building-related issues.

Working hours: Monday to Friday (10am – 6pm)

Salary: Up to £38,000

Benefits: Generous employee benefits

The role involves managing the inbox, maintaining the CAFM system, and supporting elements. It is a key interface with internal teams like Office Services and Reception, as well as external service providers. The ideal candidate will be a good communicator at all levels, experienced in working within a corporate environment, and familiar with Facilities Management.

Facilities Helpdesk Operator duties will include:

1. Manage, control, and monitor the day-to-day operation of the Helpdesk function efficiently.
2. Manage preventative maintenance (PPM) scheduling and reactive service calls effectively.
3. Update clients requesting facilities assistance on call status, and inform them of any issues.
4. Ensure all certification and supporting documents are stored within the CAFM system and managed properly.
5. Produce reports, collate statistics, and handle ad hoc reporting and analysis.
6. Manage Helpdesk administration and facilitate training requirements.
7. Capture events and requirements for smooth service delivery.
8. Manage, upload, and amend asset information in the CAFM system and Helpdesk operations.
9. Support the Helpdesk Supervisor in managing the CAFM and Helpdesk functions effectively.

Desired experience:

• Minimum A-level qualification
• Over 5 years of Facilities Management experience, preferably within a Law Firm
• Knowledge of Facilities Systems, ideally CAFM systems like MRI Concept Evolution or MRI Go