Facilities Helpdesk Coordinator

Reed; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Sheffield is seeking a Facilities Helpdesk Coordinator on a temporary basis. The role involves supporting facilities operations by managing helpdesk queries, logging maintenance requests, and liaising with contractors. Ideal candidates must have strong administrative skills, experience in customer service, and proficiency in Microsoft Office. This role offers weekly pay and potential for further opportunities.

Benefits

Weekly pay through Reed

Opportunity to gain experience in a professional environment

Potential for contract extension or permanent employment

Qualifications

• Experience in facilities helpdesk or administrative support role is essential.
• Proficiency in Microsoft Office is required; experience with CAFM systems is advantageous.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Act as the first point of contact for all facilities-related queries.
• Log, prioritise, and assign maintenance and repair requests.
• Monitor progress of open work orders and ensure timely resolution.
• Maintain accurate records of all helpdesk activity.

Skills

Customer service skills

Administrative skills

Problem-solving

Microsoft Office proficiency

Tools

Computer-Aided Facilities Management (CAFM)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Reed Recruitment is currently seeking a proactive and organised Facilities Helpdesk Coordinator to join a dynamic facilities team in Sheffield on a temporary basis. This is an excellent opportunity for an individual with strong administrative and customer service skills to support the smooth running of facilities operations within a busy and fast-paced environment.

Responsibilities

• Acting as the first point of contact for all facilities-related queries via phone, email, and internal systems
• Logging, prioritising, and assigning maintenance and repair requests to internal teams or external contractors
• Monitoring the progress of open work orders and ensuring timely resolution
• Maintaining accurate records of all helpdesk activity using a Computer-Aided Facilities Management (CAFM) system
• Liaising with contractors and suppliers to schedule works and ensure service level agreements (SLAs) are met

Candidate Requirements

• Previous experience in a facilities helpdesk or administrative support role is essential
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with CAFM systems is advantageous
• Ability to work independently and collaboratively in a fast-paced environment
• A proactive, customer-focused approach to problem-solving

Benefits

• Weekly pay through Reed
• Opportunity to gain valuable experience in a professional facilities environment
• Potential for contract extension or permanent employment