Facilities Helpdesk & Contract Support Administrator - Preston

Compass Group; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Preston is seeking a Facilities Helpdesk & Contract Support Administrator to provide essential administrative support and manage service requests. The ideal candidate will have experience in facilities management and strong IT skills in Excel and PowerPoint. This role involves collaboration with a dedicated team to ensure high-quality service delivery for multiple UK sites.

Qualifications

• Previous experience in facilities management, with exposure to Hard FM operations.
• Experience in labour scheduling and service request coordination.
• Experience producing management reports and client-facing packs.

Responsibilities

• Act as a first point of contact for helpdesk queries.
• Track, escalate, and resolve IT and engineering service tickets.
• Produce client review packs including KPI performance data.

Skills

IT Skills

Organisational Skills

Customer Service

Communication Skills

Interpersonal Skills

Tools

Excel

PowerPoint

Job description

Facilities Helpdesk & Contract Support Administrator
£13.21 per hour, 40 hours per week

Location: Preston, PR5 6FN

A new opportunity in Facilities Helpdesk & FM support

We're excited to offer a brand-new role within our 14forty business for an experienced Helpdesk & Contract Support Administrator. This is an excellent opportunity to play a key role in delivering first-class Hard FM helpdesk support alongside wider contract administration for a multi-site facilities management contract.

The role

You'll provide day-to-day Helpdesk and administrative support for multiple UK sites, ensuring smooth delivery of Hard FM and wider facilities services. This includes managing helpdesk requests, coordinating IT and service tickets, and producing detailed reports for client reviews.

The role requires strong IT skills, excellent organisational ability, and a customer-focused mindset, ensuring that issues are resolved efficiently and that clients and colleagues receive high-quality support.

Collaboration is key, you'll work closely with a small but dedicated team, liaising with central departments and maintaining close ties with the Account Management Team.

Key responsibilities (include but not limited to):

• Act as a first point of contact for helpdesk queries, logging and managing Hard FM service requests through to completion.
• Track, escalate, and resolve IT and engineering service tickets in line with agreed SLAs.
• Produce client review packs including KPI performance data, trend analysis, and quarterly summary reports (Excel, PowerPoint).
• Support payroll changes and assist with labour scheduling across contracts.
• Provide minute-taking for internal and external meetings in line with company policies.
• Maintain personnel records and contract documentation.
• Deliver excellent customer service, ensuring issues are resolved first time, on time.
• Build effective working relationships with account teams, central functions, and site-based colleagues.
• Support Hard FM engineers and subcontractors with scheduling, documentation, and reporting requirements.

About you

We're looking for someone who brings:

• Previous experience in facilities management (FM), with exposure to Hard FM/Helpdesk operations.
• Experience in labour scheduling and service request coordination.
• Strong IT skills, particularly in Excel and PowerPoint.
• Experience producing management reports and client-facing packs.
• Strong communication, organisational, and interpersonal skills.
• Commercial awareness and the ability to work to budgets.

#14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!