Facilities Helpdesk & Compliance Manager

JR United Kingdom; Bognor Regis; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leisure resort company in Bognor Regis is seeking a Facilities Helpdesk & Compliance Manager to lead a team ensuring maintenance and compliance activities are carried out effectively. The ideal candidate should have experience in facilities management and possess excellent communication and leadership skills. This role offers a dynamic environment and the opportunity to enhance guest experiences through effective team management.

Qualifications

• Experience in maintenance, construction, or facilities management.
• Strong communication skills for team engagement.
• Self-motivated and proactive.

Responsibilities

• Lead the Facilities Helpdesk team in coordination of jobs.
• Ensure compliance with Health & Safety regulations.
• Conduct regular 121s and coaching to support team growth.

Skills

Leadership

Facilities Management

Communication Skills

Problem-Solving

Job description

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Facilities Helpdesk & Compliance Manager, Bognor Regis

Client: Butlin's

Location: Bognor Regis, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 3

Posted: 04.08.2025

Expiry Date: 18.09.2025

Job Description:

Description

About the Role

We’re looking for a passionate leader to join us at our Bognor Regis Resort as part of our Facilities Department.

As our Helpdesk & Compliance Manager, you will lead a team that coordinates all maintenance and repair jobs for the resort. The Facilities Helpdesk comprises a small team of operators and a Manager who work closely with the Facilities Head of Department, wider Facilities team, Resort Duty Managers, and other department leaders to ensure technical jobs are prioritized and completed promptly. You will work in a fast-paced, high-energy environment using our in-house systems for planned preventative maintenance and reactive jobs across all areas of the Facilities Team.

You will ensure resort compliance and manage day-to-day compliance activities, adhering to Health & Safety regulations in line with Butlin’s policies and legislation. You will liaise with all contractors, conduct meetings, and follow through with action plans. You should have a keen eye for detail and the ability to maintain high standards while being guest-focused and operating efficiently. You will lead the Facilities Helpdesk team in coordinating technical and housekeeping jobs and foster team development through effective recruitment, training, and personal development.

You should be passionate about leading by example, inspiring others, and delivering memorable guest experiences. You should prioritize team fulfillment, conducting regular 121s and PDP discussions to support their growth at Butlin’s.

As with all roles at Butlin’s, flexibility and adaptability are essential. The resort operates year-round, with typical working hours of 40 hours per week, 5 days over 7, with shifts between 8 am and 10 pm.

About You

We seek a passionate leader with experience in maintenance, construction, or facilities management, capable of prioritizing and planning effectively. Excellent communication skills and confidence engaging with teams at all levels are essential. A curious mindset and willingness to challenge the status quo are valued.

You should be self-motivated, proactive, and possess strong problem-solving skills, able to work independently or as part of a team. Your approach, attitude, and mindset are equally important as your skills and experience.

You should be committed to leading and developing a team, supporting them through regular 121s and coaching.

Creating memorable guest experiences is paramount, so a passion for service excellence and continuous improvement is essential.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with non-stop action and entertainment. Our culture emphasizes creating a positive, engaging environment where team members can thrive and deliver our three core values: Create Smiles, Get Stuck In, and Care for Each Other. Join us during this exciting time and become part of a team that makes a difference!