Facilities Helpdesk Administrator - JD Gyms

TN United Kingdom; Wigan; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Facilities Helpdesk Administrator to join its dynamic team in Wigan. This role involves coordinating maintenance, managing supplier relationships, and ensuring efficient operations within the Property department. The ideal candidate will possess strong organizational and communication skills, be computer literate, and thrive in a fast-paced environment. With a commitment to continuous improvement, this opportunity offers a chance to be part of a growing company that values diversity and inclusion, providing various benefits including discounted gym memberships and opportunities for personal development.

Benefits

Staff discount on qualifying purchases

Discounted gym memberships

Opportunities for personal development

Access to apprenticeships and accredited qualifications

Qualifications

• Proficient in Microsoft Office Suite, especially Word and Excel.
• Strong organizational skills with the ability to prioritize tasks.

Responsibilities

• Coordinate maintenance and liaise with landlords and suppliers.
• Manage invoices and support property functions for efficient service.

Skills

Organizational Skills

Communication Skills

Computer Literacy

Administrative Skills

Task Prioritization

Education

High School Diploma

Relevant Certifications

Tools

Microsoft Word

Microsoft Excel

Access Databases

Job description

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Facilities Helpdesk Administrator - JD Gyms, Wigan

Client: JD Sports

Location: Wigan, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views:

11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Reporting to the Head of Facilities, as a Facilities Helpdesk Administrator, you will be responsible for coordinating maintenance, liaising with landlords, and working with suppliers for the JD Gyms team.

Role Responsibilities:

• Coordinate purchase ordering for minor capital works, reactive maintenance, and planned maintenance.
• Invoice reconciliation, resolving invoice disputes, and recording invoices.
• Ensure orders with correct suppliers support Capex and Revenue processes.
• Coordinate supplier agreements as requested by line managers.
• Support the Property function to ensure efficient service and continuous improvement with all 3rd Party contractors.
• Liaise with insurers regarding claims, including responding to correspondence and providing information.
• Liaise with landlords regarding disputes, including responding to correspondence and providing information.
• Coordinate purchase ordering for capital projects, invoice reconciliation, and recording.

Strategic & Operational:

• Manage general enquiries into the Property department.
• Handle departmental administration, including database management, invoice procedures, meetings, and record updates.
• Liaise with preferred contractors for reactive and planned maintenance, and minor capital works.
• Coordinate with Clubs and internal departments to provide professional service.
• Perform additional administrative duties as needed, including holiday cover.
• Assist the Head Office Manager with property duties.
• Support clubs with emergencies on a rota basis.

People & Development:

• Support the team as required.
• Assist the team in meeting reporting deadlines.
• Promote high standards within the Property Functions.

Customer & Culture:

• Foster a culture of continuous improvement in systems and processes.
• Challenge systems and processes that do not meet JD standards.
• Respond to written correspondence and phone calls from Clubs and external parties.

Systems & Process:

• Utilize available systems to maximize team effectiveness.
• Coordinate department movements.
• Maintain databases and logging systems.
• Develop and manage new reports as needed.
• Produce regular summaries of claim status.
• Coordinate club Risk Management and provide feedback.

What We're Looking For:

• Computer literate with knowledge of Word, Excel, and Access databases.
• Strong organizational and administrative skills.
• Ability to prioritize tasks effectively.
• Confident communicator at all levels.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms, with over 60,000 colleagues across more than 3,400 stores in over 30 markets worldwide.

We are an equal opportunities employer that values diversity and inclusion, creating a workplace where everyone can thrive regardless of background or identity.

Join us to be part of a successful, growing company committed to being a people-first, digital leader, and customer-focused organization. We aim for operational excellence and continuous growth in new areas.

We appreciate our employees' efforts and offer benefits such as:

• Staff discount on qualifying purchases across Group retail stores and online.
• Discounted gym memberships.
• Opportunities for personal development and learning.
• Access to apprenticeships and accredited qualifications.